Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
s***r –
Real american opinion: the quality of the lace is incredible i have never seen such a crazy really the wig is really really true and it’s real 36 inch poleerose i validate!
A***o –
Excellent natural hair wig. I recommend it and hope it lasts a long time.
j***r –
Girls, i recommend you to buy 36 inches. I have bought 36 inches from HT Mall, and are perfect for the price
t***r –
Omg…it’s exactly like the picture! 😻 😻 😻 Best human hair ever! 🥹 ❤️ 🔥 🔥
k***r –
It is still silky smooth after washing, in very good condition, will order more. ❤️
r***r –
The human hair is incredibly soft and silky. I’m so impressed with how well it’s made.
s***r –
I must say this is a must have,it have no shedding r no bad smell the texture of the hair is excellent. The so cute i will definitely buy longer length,i’m in love with this hair its thick,full to the end an true to length. I received it earlier than expected. 100% human hair,my best friend fall inlove with the hair the moment she see it’s affordable grate communication from the seller an thanks for my gift i really appreciate it. . .
s***r –
😍 😍 😍 Wow, i ve received it!!!! The shipping was incredibly fast.it s a beautiful wig.i measured it with my tape measure.it s precisely the size i ordered. I can effortlessly run my fingers through the hair, which is very soft.the hair is also very thick.there s been no hair loss so far.
B***i –
Good hair and quality
e***r –
Wig was very full and great quality.the hair is nice, soft and rarely falls out. Very lovely. You will not waste your money by buying this one believe that!!! I love the hair.
r***r –
Highly recommend buying!!! The hair is so soft and smoth. Pre cut lace is very nice ! ! It’s true to length and really easy to manipulate. Also came in like 7 days. I look forward to using it!
Customer –
Just received my hair, not bad at all .
j***r –
Real notice. I love wig super long real density never disappointed 😍
w***r –
Don’t think twice buy it best wig i’ve bought. This hair did not disappoint at all!! Did not smell, tiny knots, soft and silky, and was true to length. I will definitely be buying again!
m***r –
Omgg!! Also the lace is very thin and easy to work with. The knots are not big at all and very easy to bleach. The hair itself seems like it comes jet black which is a plus! Definitely recommend you buying.
e***r –
True to length very long , came within a week and is veryyyy soft ! 💕
a***r –
😍 Omg i’ve bought wigs from so many stores and this is the only one that is rea… i love it
l***r –
This wig from the pr store is simply amazing!!! The quality is beyond the price! This hair has a soft texture, no smell, no shedding, the hair is very good, the hair length is the same as described, thick and full. Will buy it again! !
m***r –
Love this wig!! This is the first wig i ordered that was actually true to length. There has been no shedding and the knots were very small and easy to pluck.
z***r –
It’s so soft & silky. It doesn’t shed much!! I combed my hair with my hands, but it didn’t fall off. The knots are easily bleached, its so thick.
t***r –
Hair was very soft! Cant wait to serve on my birthday. Came quickly aa well.
n***r –
Soft, little to no shedding, 34 inches!!! Melts great
c***r –
The hair is beautiful and seems to be good quality the hair is soft and i like the density of the wig
Customer –
The best! The most successful purchase on HT Mall! Dense, without gaps, precise density. I overestimated the length a bit, it’s heavy. The small size of the hat suited me. If the price doesn’t go up, I’ll order more. I really liked it. I recommend it! There’s nothing to complain about. Length 30 inches reaches my hips for a height of 165cm.
o***r –
Buy 32inches.i like how soft it is. The texture is great
c***r –
😍 😍 😍 Beautiful hair.
g***r –
Amazing hair. She loses very little hair and the tulle i do not even speak it melts on my skin.
f***r –
Perfect 😍
a***r –
I like this wig!! I will wear them to my graduation celebration!
M***i –
Love my hair! Can’t wait to wear it
b***r –
Hair was extremely soft can’t wait to wear it,got nice gifts as well,greatly appreciated
i***r –
❤️ ❤️ ❤️
k***r –
Came fast! Very nice texture highly recommend ✅ ✅
u***r –
This hair is so worth it! There’s no shedding! Hair curls and straightens. No smell! And the length is very accurate. I would definitely recommend. I like a more natural look and it gave!
g***r –
I will only come to this store to buy wigs from now on
r***a –
Very nice wigs ordered 3 but a bit shady not to full but very nice except the shady part and also a bit confused with the length because when it’s looks 28″ but i ordered 30 “thanks seller
a***r –
🔥 🔥 🔥 100% vietnamese human hair. After wearing this hair, i received a lot of praise. Buy this hair, you won’t be disappointed!