Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Perfect fit for my device!
S***r –
This is not the first time I’ve bought it. As a backup. I recommend the product.
P***r –
Same as the photo
T***o –
I bought a compatible pad with the standard sold in china for use with omron’s low-frequency therapy equipment, and it works.
J***a –
Very useful
Customer –
They look good. And it’s worth to the tens I have. Works well. Recommended price quality.
Customer –
I wanted to be out of order. But that’s really nice. Ali
Customer –
Thank you, boss. I will use it well. Take care ^^
ざ***い –
Good
S***D –
An excellent product, works very well, highly recommended!
m***r –
Everything ok, super fast shipping, very happy.
R***o –
It works as expected
6***r –
The package arrived in good condition. The product seems to work perfectly and meet expectations.
Customer –
It took longer than expected, but it works well.
M***a –
Good product as described
A***n –
You can trust the product and the seller.
O***s –
Excellent material, good presentation, meets the published delivery time
e***a –
As per the announcement.
Y***a –
Working well
Customer –
I bought it as a spare.
D***y –
Very economical and very good
J***z –
It is the promised product, AAA store.
Customer –
Excellent product, complete with the description.
J***z –
Thank you for sending your fine replacement. AAA Store.
S***k –
great article. 👍 👍 👍
m***r –
This well works well I really like
w***a –
Ok
j***z –
It is as described
S***Z –
Great, I bought it to have a reservation.
g***g –
Arrived on time and very good product… I recommend
A***s –
1€ per unit of 4-way connection for a male output. Working perfectly with the machine that only had 2 connections at 2 ways. The advantage is that we can cover a larger surface and better distribute the power of the device by reducing the intensity on each diffusion pads. It’s perfect. Highly recommended. 👍
Customer –
Everything came in perfect condition and works perfectly.
Customer –
Good
E***d –
For with device
D***V –
Very good thanks seller satisfied with the order!
Customer –
Quality product. Exact delivery date. Satisfied with the product and the delivery date.
H***i –
As described. Thank you.
L***s –
Nice 2 way +4 way tens cable
S***r –
Great!!! recommend the seller…
m***r –
As described.
T***i –
Fast shipping.Thanks
K***n –
All ok.
E***k –
Perfect
M***c –
still the same problem…the wire is correct but the snap is too small…
J***z –
Let’s try it but everything seems correct.
Ж***я –
Thank you very much for the clarity and efficiency
A***s –
I arrived hopefully it is the same as the massager
P***r –
fits perfect for various devices
Customer –
great
J***z –
Tal as described
V***s –
Excellent quality and work very well, arrived earlier than indicated.
f***r –
Thanks for the fast delivery. Everything works well. I RECOMEND the seller! !!!!! !
l***a –
Bbb
Customer –
Just what I needed. Adapts very well to the machine. I will try them later they still work well that I have.
Customer –
I think I bought it cheaply. I will try the product and if it is good, I will buy it again. Please sell a lot. Thank you. I think I bought it cheaply. I will try the product and if it is good, I will buy it again. Please sell a lot. Thank you. I think I bought it cheaply. I will try the product and if it is good, I will buy it again. Please sell a lot. Thank you. I think I bought it cheaply. I will try the product and if it is good, I will buy it again. Please sell a lot. Thank you.
Alejandra Higgs –
Hey there!
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S***g –
Functional as per description
s***r –
Good quality, the product is as described. Highly satisfied.
P***c –
Good