Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***a –
Very good product
m***o –
ok
Customer –
They are very thin, adhere very well, smell of an old mentol, and do they work? I couldn’t say it, they don’t do bad things.
a***c –
Good
D***w –
I have already bought and they have proven themselves in practice.
W***k –
It smells like camphor throughout the collective pack. I use these patches and my whole family. They help everyone on an emergency basis
a***r –
this is very good and better than I expected. Great buy
J***s –
Functional
L***z –
Delivery was successful
C***a –
Everything is okay
Customer –
If you have a good time, you can use it.
A***o –
I was quite relieved
C***a –
I will be ordering more they work
Z***z –
Very good product. 2 times it was bought.
Customer –
– high quality – low price, this patch heats my knee well and does not peel off automatically, fast delivery to Poland, professional and very polite service, shipment carefully secured, I recommend this store, I recommend this seller, best regards to your friends.
g***r –
Cheap and good
S***s –
They work very well for me in the back and knee
E***z –
Thanks for the order🥰Arrived in time and form
R***A –
ok
V***a –
I haven’t tried it yet, my sis also received it on my behalf.. when i try and also get it from her i will post an additional review.either way i did rate the product as received.
s***s –
It works, it smells good herbs and has a warming effect
a***r –
Super recommended
j***r –
The package arrived very quickly. The product looks like good materials. This is the first time I’ve bought it and I’ve tried it, and if it helps remove inconveniences and pain, I highly recommend it and I’ll buy more again.
s***r –
If they calm the pain
Customer –
I love this product I really recommend it
Customer –
7 days to yyz – shipped amazingly fast, thanks so much! Can’t wait to put to use.
A***s –
exelend, it’s works 💪 very well. I recommend and I ordering it again. thank you seller.
y***k –
Wow works!
V***v –
Very good plaster. Warms the sore spot. Super
K***c –
A+++++++++++++++
a***r –
Poki scho did not vikoristovu with the viglyad of norms
С***к –
Well and warms up for a long time. But not kneeling well
Л***к –
The product arrived on time, well packed. Haven’t tried using it yet.
Customer –
I’m going to use it and I’ll tell you that it is, but it looks very good and it came very fast
c***n –
merci
L***o –
Good product and as described
Y***i –
Everything perfect!!
R***i –
Came in time Let’s see if he does the job.
Т***t –
OK
h***h –
The truth is I haven’t tried yet, that the smell of ointment for disproportionate pain I’m already trying
Customer –
A revelation, highly recommended. ☺️
b***y –
Save me your knees!
T***l –
Ok
B***e –
perfect
N***a –
Has a pleasant smell.
I***v –
Satisfied, lasts all day, heats well
A***r –
I’m charming you
M***d –
Very good item
V***k –
Anti advertising to the Polish DHL. Within 30 days, DHL stole or lost 2 large parcels worth $150. DHL is the worst courier company that is not responsible for their actions. On the phone, the robot responds and has no connection with the operator. They do not respond to e-mail at all. DHL KRADI.
M***l –
excellent for mild pain
R***e –
Perfecto
Customer –
Product OK
A***k –
This is not the first time I have taken these patches, it seems to help, although it may just be a plastic effect.
J***i –
Super
Customer –
Product well received
M***o –
Good product is my second purchase
Customer –
)
C***m –
Every time I have bought here, they have responded very well regarding the things I have purchased and the deliveries.
M***o –
As described
H***r –
Thank you received order
К***а –
I don’t know what injuries we have or something else, but it helps me great!
Customer –
The product is as described, but the complete parts did not arrive and the delivery took an extra week than what the app stipulates.
Customer –
Beautiful, I loved it, much better purchase or better price, I loved it.
Customer –
Over fast delivery. In 8 days to Ukraine. The patches have a strong skidder smell. The ones I ordered earlier had a grassy aroma.
J***a –
I received the shipment in good condition, they are good quality patches and I would buy them again. Recommended seller. Thank you very much.
J***o –
Good product, warm well
T***a –
Very good price, I recommend the purchase.
S***Y –
I still don’t taste it, but it looks good quality
F***G –
These work. Love them and reordered.
Customer –
Very effective. Has a pleasant feeling of heat, and effectively relieve pain. The smell is soothing. Thanks to the seller.
L***z –
They seem good
M***a –
Works really well but it doesn’t smell good.
N***a –
Received, have not tried to use yet
L***i –
I took several because they’re great
E***r –
Works perfectly. It gives heat in the area that you wear it. You can put it on your back, your knee on your shoulder. Heat relieves and improves ailment.
Y***h –
Fast delivery, relieves pain.
A***v –
All OK!!!
C***n –
I have bought other times for other areas and it is very good to see what this
c***r –
Perfect and content price
b***y –
Saved me life
S***a –
Happy to do everything again! Good effect!
t***s –
I don’t know whether these help or not. They definitely don’t when the pain is agony. I’m 50/50 about them???
S***s –
Thanks a lot. Everything is ok! The item you purchased is great! I’m very satisfied!
S***k –
Recommend, works and reduces Bool, warms up well
a***r –
It relieves pain on neck and painful areas
j***h –
Thank you for your good product Thank you for your good
Customer –
works well
Customer –
Gives spices and heat to the muscles that are injured. Quite a strong Flagrance holding Patch.
U***r –
The patch is good. I took it as an anti-inflammatory agent. The pain decreases. I recommend.