Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
U***m –
👍👍👍👍👍👍👍👍👍🥰👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰
V***a –
Everything works great, 3 speed, reverse. He did his job well. I recommend it.
C***z –
Bueno
I***t –
It is for a gift, but I arrive quite quickly
L***r –
Very nice tool. I use this on resin model kits,the attachment works great smoothing resin parts and flash.
Customer –
Excellent product quality. Complies with all the characteristics described by the seller. Fast shipping.
Customer –
It arrived in good condition tells me the description 35rpm but it will not be so the same looks good quality and has power
U***r –
I am satisfied
Customer –
Perfect
p***m –
I was not the one I was looking for, and they returned my money, salesperson recommended
M***k –
Drill arived in 14 days, product looks great, elegant, fits nice to the hand. Plastic box with drill bits camed broken but bits are all ok, no demage. Thank you, i am very happy with my order.
S***a –
Of excellent workmanship, metal body, heavy and robust, it works very well, rechargeable, very satisfied. Thank you
I***v –
Very good. Really powerful machine compare to its size. Fast delivery. Good packaging. Didn’t chat with seller.
p***p –
Low speed.
Customer –
Very Good
l***i –
great 👍 👍 👍 👍 👍 😄 😄 🫶 🫶 🫶 🫶 🫶 🫶 🫶 🫶 🫶 🫶 🫶 🫶 🫶 🫶 🫶 🫶 🫶 👍 👍 👍 👍 👍 👍 ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️
g***r –
My daughter, delivery goods by hour.
I***a –
Looks very cool, haven’t tried it at work, just turned it on and checked if it works. Let’s see how it works, but at first glance, it’s a very cool device
J***l –
great Item, easy to use, I really like it, thank you a lot 😁 I am so happy to have it 😁😁😁😁😁😁😁
M***i –
Great product, light, easy to handle, it does its job very well… I really like it very much! Arrived very quickly
Customer –
Very satisfied. Thanks to the seller for fast delivery and quality packaging. Recommend!!!
M***v –
Micro usb for charging.. not usb type c.
Customer –
Very happy with my choice! thank you))
L***o –
For what little I have been able to taste it, very well. Has enough power and looks quality. Very comfortable to work.
P***o –
It looks good quality, it is heavy and works well, the color is beautiful and is very comfortable for the hand.
5***r –
It works very well, it has 3 speeds, the third speed is very powerful, it removes the gelish very quickly with the included tip, I recommend it.
L***o –
Excellent..it’s just that it costs for the strawberries to fit, they stay very high..but it fulfills its function..! I think the idea is to have several so as not to be changing strawberries, but it’s good.
Customer –
I love it!! 10/10
M***z –
Product as in the image, a little small for what I expected, but functional, satisfied.
g***r –
Top merci
r***r –
I came to the House packed, loaded, pratsyu., I recommend
Y***E –
The quality is cool, fast delivery. The drill itself is heavy and holds a charge for a long time, the girl is happy!
M***o –
Fantastic cutter, I am very satisfied
v***v –
A quite powerful device, but unfortunately after 15 minutes of use, the handle gets very hot. otherwise everything is great
v***g –
The product works but is not powerful enough and remains quite vibrating, which is not pleasant for the customer.
v***v –
Small, works well, but for the same price I bought many times better, as a temporary option will suit.
a***r –
Nice
a***r –
very good, good charging durability, it arrived very quickly, much earlier than the date.
Customer –
A very durable battery, I recommend it
j***r –
It’s okay.
Customer –
Super very quiet.
E***a –
I liked it a lot although it was not the model I was looking for, it is very similar and that is why I ordered it and I liked the color and size.
E***s –
Fine device.
O***n –
I tried it and it works great!! Two ways of rolling. Came with one ceramic head. I’m really happy with it. Fast shipping within less than two weeks. Highly recommended!
E***e –
I like it. Works well.
S***o –
Excellent product, as the image. With all its pieces
S***e –
No complaints about power! It grinds very quickly. Even in the weakest power mode, it’s strong, so be careful or you’ll get burned!!! The main body has a high-end feel and is quite sturdy, allowing for safe use. It would be better if they sell more advanced products.
Customer –
Received the 35000 rpm wireless machine. The machine looks good. The real feedback can be done after using for a month
s***o –
Supper
G***e –
I received what i ordered. Fast delivery. Everything is fine. Thank you. I recommend the seller.
t***r –
The quality is excellent, the attachments are complete, ok, delivery is excellent 9 days to Kharkov, the machine is light, powerful, high-speed, there is no beat, I recommend the seller and the product. P.s. The body is metal, the front part is metal, the back is plastic, where the buttons are.
f***h –
It is of excellent quality, the power is regulated, and the best part is that it already came with a battery. I recommend it
b***r –
Okay, I even used it and it’s excellent.
f***f –
I took it on the vidguks, pryshov for the Tizhden Robotic
m***y –
For the second time, I have ordered an excellent device
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r***r –
Accurate
B***a –
………………………………………………………………………………………..
e***s –
I am fascinated by this product and it arrived super fast and very well wrapped.
B***a –
Extremely good, very silent, easy to hold im hand!
K***o –
Class, good pratsyu
B***o –
Well potent, the only negative point is that it does not show the power
o***r –
I use it to trim my dog’s claws and it works perfectly
j***r –
Well received
Customer –
Great
P***r –
The article arrived on time, well packed. It works as described, the battery lasts a long time and is strong enough. I recommend the seller
2***r –
It’s perfect. The price is good and the quality is also good
T***a –
The box is in vacuum, without damage. everything is packaged perfectly. The router has 3 power, reverse (light bulb color changes). cutter – good quality. At 1 speed it can already remove the coating. It arrived already charged. I wanted to upload a video, but why can’t I? I’m still happy.
Customer –
It’s fine considering the value and quality, I reached time and it’s without any issues, I would buy it again.
M***K –
Class is a thing, the ale on the 7/10 is not too bad. Trimaic cutter good. I am satisfied with the purchase. Milling cutter for short days.
Customer –
I bought this product fully opened, it stopped working, had abnormal heat generation, I returned it, and bought the same product again. It came together with other large items, but even though there was an air cushion, the box was severely damaged. The seal was loosely held with cellophane tape. Both hands of the product moved. The first item that arrived was quiet, and the vibration sound was comfortable. This product makes a loud vibrating sound like a scratchy noise. The condition of the box is good, isn’t it someone else’s returned item? I’m worried that it might break again soon. 。
S***o –
I need to write a hundred characters to get my coins, nothing personal is just business. 🙂 :).
К***к –
Great stuff. Came quickly, powerful enough. Was charged when she received it. There are 3 speed modes.👍
A***r –
quickly delivered. Goods as expected.
V***y –
I took it for personal use, just put my nails in order on my feet. For professional use I can not say anything. How long time will tell. I recommend to purchase.
b***r –
excellent product, highly recommend
A***K –
For the price, it’s okay… it heats up quite quickly and doesn’t have the power as advertised, but it works well. Putting on and taking off the screws is a bit inconvenient. Okay, to have at home for hobby but not for work.