Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
t***r –
It’s to small Not bigger
M***i –
Est bon
e***e –
Arrived today, not tried yet.
M***a –
Arrived in perfect condition
Customer –
Verygood
K***d –
It’s full of polisher, so make sure to clean it enough with detergent + baking soap and boil the arms. I have to boil three teas today, so I got it when I saw that it was filled with polisher, so I did a hard time to wash it and boil it, but it seems better than I thought. Heh, my husband, can you boil it deliciously.
M***0 –
it’s good
W***e –
I thought it was a stainless steel pressure cooker, but it’s not. Bad choice on my part.
T***r –
The parcel arrived in Ukraine, in Kharkiv, at the New Post office in 10 days. The box of a piece will die, and the whole shortcut itself. I haven’t checked at work yet, It looks great.
a***r –
The delivery was fast and the price was cheap, so it was good. However, even if you use it for a long time, aluminum water is buried in the wash. I ‘d rather think about a coating that wasn’t polished.
J***o –
very good product I was fascinated
Customer –
👍
Customer –
Thank you very much, the cooker is 100% good.
L***o –
The grip arrived broken, therefore the review cannot be good, thank you.
Customer –
This is an excellent buy very happy with my purchase
A***A –
small
a***r –
Unfortunately, this is not for induction.
A***d –
Very good quality
8***r –
I haven’t used it but it looks good
E***a –
very good quality and magnificent price, the customer service is excellent, I have no complaints, it has already been tested and works wonderfully.
M***i –
I loved the material, it looks very good. We will see when you use it.
G***s –
It seems good but for 7 liters it seems small
k***n –
looks nice , heavy looks like it would do the job
Customer –
I arrived and very well need to try it
a***r –
I’ll use it well.
p***s –
It looks very good, when I use it I will upload more things
H***e –
I buy 7l pressure cooker…… it pretty good. It looks like vary heavy…… The most important think is i’m happy with it
Customer –
Very practical
M***a –
I have not arrived until I have broken the emails treat the packages badly
Customer –
great
E***r –
Excellent
K***r –
There’s almost no deadline. The edge almost close to the blade after cutting You can use it safely to line the edge with a piece of sand It would be nice to handle the edge when it’s polished. Still, the price is a bully, so it’s a forgiving No induction, but I’m going to go camping and use it.
a***r –
I will use it usefully and well
b***r –
Quality for the taxi. One valve does not hold pressure. The silicone gasket came to be replaced. After the first time of testing, pure water, everything darked in the middle. The walls of the bottom and the bottom are very thin as for the shortcut. The steamer is very light, thin aluminum. It doesn’t sound up the idea that the fryer may not bear pressure.
Customer –
Poor quality is not steel and the plastic handles are bad.