Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
g***s –
Fast delivery good product
I***y –
great
r***r –
Super
B***n –
Not bad
m***r –
Really nice light pretty bright for being a solar light
N***B –
A great spotlight
N***e –
Item is of high quality and all parts included as seller stated. .seller highly recommended.
Customer –
Focos with good night sunlight. I loved the product. We are very satisfied with the purchase.
p***Z –
Everything is very damaged
V***a –
As described, very good item.
Customer –
Very good products
할***r –
It hasn’t been used yet, but will it work normally? ?
B***k –
Good
D***k –
I’m very satisfied thank you
K***7 –
Haven’t tested them out I got them for my house I’m building will be done next year I hope they work when I need them too will be in the box till then
J***o –
Long battery life and powerful light. It’s worth it
d***o –
It doesn’t light up too much; good size
G***n –
Very bright. Covers a good area
Customer –
Excellent product, the light is strong and surprisingly bright for a solar-powered item. It arrived very quickly. Thank you
Customer –
Item as described
S***k –
Doesn’t shine very brightly.
T***o –
Great product. Works as intended. It is not very bright. It won’t last very long, either. Recommended. A+++
ד***ר –
Very good
h***r –
Very bright light, came charged. Have to put out in sun to see if solar charging works.
D***s –
Excellent quality works very well
Customer –
As per
T***r –
Not very strong but just fine
A***z –
The product itself, it is well manufactured, the only thing is that only the motion detection function is worth since if it is put as a fixed light so that it is all night on, When the battery runs out, it is changed to function 1, which is a motion sensor and you have to change it again every day. Part of the light is not quality, it is yellow. To say that it arrived well and fast.
E***y –
Work great and look great
S***n –
We love it , it is very nice when the light hits the waterfall
Customer –
Works properly but the light is not as strong as I expected.
g***r –
It’s not very bright as it seems from the pictures. Decent quality.
S***g –
Nice
Customer –
It’s okay
d***r –
Excellent hahaha!!!! I bought 2
Customer –
Super efficient
T***W –
Item received as described
y***y –
They are pretty, I haven’t tried them yet to know the quantity of the lighting.
Customer –
Somewhat bright
Customer –
Good quality – no issues
m***r –
Great LED lights up well but not all night
F***a –
Not bad, but not as strong as i thought it would be.
M***i –
The solar panel is slightly adjustable.
K***m –
Everything is ok, I recommend it to everyone.