Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
U***e –
Excellent pen, doesn’t make much noise, I recommend it to everyone.
O***h –
The real money was not returned, but not the entire amount
E***a –
Fast delivery. I didn’t expect such a good quality. Practically silent. Hold comfortably in hand. Supports high revs. Good product for minimum money.
I***n –
Received very quickly, about a month. Looks good, while it works, I hope it will last for a long time. White inserts plastic, the rest is like metal. The weight is not light and not heavy, it is normal, the price is good, it is carefully done
M***z –
This is the second thing that I did, the first time I worked perfectly at 100% and everything was very good for me to turn on a foot, but it worked perfectly
S***L –
Shipping and packaging very well, but the drill does not work, as I notified what happened, sent video and photos, and thus returned the amount, it was fast…
O***a –
Excellent, confirms the expectation
d***r –
Excellent product, just as described, I have already tried them and they work very well. I would order it again.
H***s –
Amei
D***r –
I haven’t checked yet
a***e –
I wasn’t right and shipment took way to long
B***r –
Excellent Product, recommend
L***o –
It’s the same as in the image, it works perfectly, I already had the machine, and I broke down the drill it came with, but this spare part is identical and works very well! I recommend it 🤩
Л***к –
Packaging and delivery are ok. The tip is not bad, I recommend it. Thanks to the seller.
L***z –
Excellent works very well
D***n –
Everything is fine
Customer –
you have to try them
J***o –
perfect fit!
1***r –
it fit my micromotor
D***a –
It works very quickly, it works well.
v***v –
Excellent
k***k –
The deadline has arrived on time, the pen is excellent for bucos x1
Customer –
works
F***z –
Very good
Customer –
If it works well, we need to see how long it lasts.
S***a –
According to the description. Works fine. Marathon was used before her, then this one is easier, but a little sound is not usual, more loud than marathon. But its function is performed well.
a***a –
Ottimooooo
m***i –
Item received in good condition, as described
A***o –
Excellent purchasing experience, no need to contact the seller, good logistics work, I recommend the seller. You have to wait for a period of use to give an opinion on the product’s quality.
J***a –
Nice item, but no on/off-switch.
r***r –
Excellent product and fast delivery to Kyiv,,, Thank you!
V***a –
Fast delivery. The handpiece is comfortable and lightweight. I have already tried it, it works perfectly. Good value for money.
M***o –
Excellent! Thanks.
M***a –
I haven’t tried it yet, I will add a comment later
I***e –
Very good.fits perfectly ,works good.thanks
G***i –
Excellent product, I recommend it, it arrived very quickly, doesn’t vibrate, and has a great power. I use it in my office.
R***s –
Very good.
D***a –
I recommend ___________________&&&&&&__________________________________________₴_₴₴₴_____________________
A***e –
Works fine, I liked it.
Customer –
Perfect to replace mine!
H***a –
Item is exacly as description, works well
Customer –
arrived very quickly …………. …………… …. .. …………………………………..
F***o –
Okay
A***i –
very good,made with high precision👍
A***o –
Works great
D***a –
Recommend __________________________________________________________________________________________
C***o –
Ok
S***a –
Here is the corrected review grammatically and orthographically: Exactly the same product that is advertised. It works excellently with my lathe and, for the price it has, it seems a great deal to me. It got me out of a bind and arrived in 4 days. The truth is that I am very happy with the purchase and I will keep it in mind for the future. If you are looking for a pencil without changing your lathe, buying it is a good alternative to save money. Very happy.
O***T –
quality item. consumes about 0.5A at idle and more than 2A when firmly pressing the transport shaft. the main thing to remember is that it is strictly not recommended to close the collet without an inserted tool.
l***r –
Works well. Has lots of power and is lightweight
a***x –
I can recommend this product. Quality is good. Material is affordable. You can use it for your purpose
g***m –
Pen top, pratsyu
S***n –
Quiet, works well!
M***o –
Complies with the product description, very good
P***c –
great, very quiet work and no vibrations
f***f –
great, it worked… delivery fast, everything is fine, thanks to the seller
D***o –
I have bought these before and I have to tell you that they are too good. So far, I have not had any complaints about this product.
Ś***a –
medium handle, suitable for nails but not for pedicure. quickly overheats
h***r –
Very good, acceptable
g***g –
arrived super fast
K***k –
fits the milling machine and works. I recommend
j***j –
Perfect! I loved it
a***r –
Arrived fast
M***k –
Super, delivery in week 2, everything works well, looks reliable.
L***z –
Excellent product, very good quality of materials. I will provide a further comment regarding its performance. For now, I recommend the product and the seller.
Customer –
Excellent handle for the router. There is a breeze, not heavy, but not toy-like either. Works great with pedicures, can be used for professional purposes.
Н***и –
shipped quickly corresponds to the description, the price is very nice
A***l –
Good quality/price
I***a –
ok
Т***а –
Excellent pen. Very convenient. The order arrived very quickly.
E***o –
As in the photo. Perfectly replaced the one that came with the router. This one works better – quieter, doesn’t vibrate, doesn’t heat up. I definitely recommend it
M***a –
Thank you for the fast delivery! The handle is better than what I had before. But I ordered with a 5-pin connector, not a single one. That’s for sure, because I have a router with such an input. I can’t check the functionality. Paid and didn’t check the order anymore. And what should I do about it? We will have to ask for a refund.
Customer –
Excellent handle suitable for Strong does not last long half a year