Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
U***y –
I love it. Works perfectly
Ю***а –
ordered on 20.04.25, received on 29.04.25. fast delivery by Ukrposhta. I tried it right away, I feel current impulses, it works for about an hour on the battery, it turns off every 20 minutes, that’s how it’s programmed. I recommend the seller
к***а –
The massager is not bad, but if you are a fat person, it won’t help you. The last two photos are before use, and then after a month of use.
Customer –
Works well, give some massages depending on the intensity you put on
D***u –
Very good
L***n –
Only came, the device itself works, hope will benefit
K***l –
I received👍My order before the date I hope it works well
A***u –
SUPER happy with my article, the device works very well, it is silent!💕, Received quickly thanks!
A***u –
Super happy with my item, very efficient, silent, received quickly THANK YOU
L***R –
It arrived very quickly. I’m trying it and for now it seems to be going well. We will wait for the final result.
F***o –
It arrived perfectly. Now I will use it to see the result. It seems to be good.
P***k –
I wanted to give a feedback on the effect but it seems it will take longer to see. I taped the usb c port because it seemed to zap and sting occasionally. I use it on max since the beginning as all lower settings seem to be a bit weak to me, but usually the first round is a bit weaker altogether and i have to use it for two rounds as it seems to be stronger right after the first 15min use
M***k –
It works great.
n***e –
It can be seen that the current is running out, you need to put cream on it first.
w***i –
It came fast and product works I’ve only used it twice and it works well too soon to say anything about the results but I believe it will do what it says.
V***h –
Before the double chin has been on their own nagging, how to see how to feel the face and round and big, tried a lot of weight loss methods, the face is very difficult to thin down. By chance, I found this chinny goodies, when I first started to use did not hold much hope, did not expect to adhere to a period of time, the effect is really too amazing!
Customer –
It’s very quick, but there’s no idea about how it works.
2***r –
I am very satisfied
A***a –
great, I’m waiting for the results.
A***r –
All good
K***o –
The massager arrived quickly, in working condition, well packed. After 2 weeks still not discharged. I have not yet observed the effect, since it should appear in about a month or two. How will the changes be-I will add the review. Thank you very much)
J***a –
The product arrived very quickly. Much earlier than expected. I really like the product. Thank you.
Customer –
The product fully meets my expectations in terms of quality and condition. The vibrations are barely felt, let’s see the effect over time.
d***r –
good
E***h –
Adore! I use it for both the forehead and clicks, I need to buy more! It’s very effective and feels like the muscles shorten! I recommend!
Customer –
I have more pas encore testés.
A***z –
Excelent product!
T***i –
It works good as far as I can tell