Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Н***к –
Unbelievable fast delivery, in two weeks. Received at the New Mail. I ordered at the request of a neighbor, I will order the same thing, it is cool. It is charged through a cord with a Type-C connector, it is included. The massager has 9 speeds, pleasant sensations. I recommend.
Customer –
I didn’t try yet ,,, i didn’t try yet ,,, i didn’t try yet ,,, i didn’t try yet ,,, i didn’t try yet ,,,
i***e –
perfect
N***v –
Good massage
r***r –
I already received it, I haven’t used it
J***i –
Good
I***m –
Looks good and high quality
J***k –
The goods arrived quickly. Very high quality. I recommend.
T***r –
It’s a very good device. I will use it a lot
A***o –
The goods are shvidko for a new one. Good. Accumulator vistachian for Dovgo. I recommend the product from that seller.
t***a –
It works, not to strong, but helpful. Fast delivery. Thanks.
s***r –
Good device. Just tried it briefly – seems to work.
Customer –
I will use it well
G***a –
Great feels you. An use it on other one and also use it on a chair or chaise, relieves pains and loosen your musculatio
a***r –
Cool stuff
Customer –
A+++
Customer –
Overall delivery time is fast approaching but the package was damaged and not properly packed.
P***i –
Very satisfied – thank you 👍
Customer –
Excellent arrival super fast
K***i –
INCREÍBLE!!!!
Customer –
Goods match the description, fast delivery. The only downside is a ruffled, breached box. Fortunately, it was not a gift purchase.
Customer –
battery life is short.
Y***n –
Excellent Product .. high quality. Convenient design for use. Very enjoy using it. There are some massage programs and there are several strengths. Very recommended
C***a –
It is very useful but the battery lasts very little
J***n –
It’s good 👍 Nice work. Very strong 💪
ا***ا –
Good 👍
M***t –
Works well. I thought there would be low-intensity modes for relaxing massages, but even at the low level, the vibrations are strong. It’s not a big deal, it’s very good for muscle stimulation or to improve drainage. Instructions in Chinese only. However, it’s quite intuitive: 1 button to select the program and the + and – buttons to adjust the vibration level. On/off button: hold down. When it is charging, the screen flashes (hoping it charges well as I am testing while writing this comment). Fast delivery in a neutral cardboard box.
V***r –
Good product.
K***r –
10 types of power, 10 degrees of intensity. I tried charging it right away and using it right away, but there are 6 typical small bubbles, so it clearens the muscles quickly during insulation. My wife praises me for buying well.
Customer –
There is a simple Korean manual available, so it’s not that difficult. You’ll have to try it to know the massage effect, but it’s nice that it’s easy to use. The size is appropriate and light, so my wife also says it’s good. I hope it works effectively.
M***e –
Nice massager
R***t –
Good product i like this
K***n –
Good