Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
v***a –
received. I will try.
Customer –
It arrived on time, I’m trying it when I have more days, I’ll let you know.
A***o –
Efectivas
a***r –
Arrived very well packaged, need to try
M***o –
I will start using it to see if I can recommend it.
Customer –
It arrived just on time for delivery, now to try them, I hope it works for me to achieve my goal.
C***a –
I haven’t seen any changes yet, I hope you see them soon…
L***s –
It arrived earlier, I’m trying it, I feel satisfied.
Customer –
I was really impressed with the speedy shipping! The product is fantastic and works like a charm. Highly recommend!
V***a –
Surprisingly this delivery was so so fast.. because i was seeing july as expected delivery date
e***l –
Excellent capsules, you have to take them with plenty of water because in my case it made me very thirsty. We will continue taking them to see what results are observed.
E***e –
I haven’t seen any changes.. neither more urine, nor less hunger, nothing. Maybe it’s where I’m starting, I’ve been here for a week. I’ll see…but what does it remove hunger from… NO
Customer –
Items received very fast. Well packaged. Expiry date is 2027. Instruction is to take 2 capsules daily in between meals. I’m looking forward to seeing how it works for me. Will come back and leave more review after i use.
m***o –
Thank you very much, it arrived very quickly.
b***b –
Very good, just as described, without a doubt I would buy again from the same seller since it arrived quickly.
V***z –
It arrived very well packaged without any problem, very quickly before expected. Thanks to the seller, we are ready to start taking it.
Customer –
Haven’t used yet
C***a –
Well done now
B***i –
It works
Customer –
It arrived very well packaged, without damage, with a security seal. I haven’t tried it yet, but when I do I will write again.
O***z –
The order arrived super fast.. I’m surprised. I hope I can control my anxiety with these capsules.
A***i –
The package corresponds what was advertised. I’ll start using on monday and i hope it yields results. The shelf line is okay 👍 . I’ll review again once i use.
Customer –
I got days to say
a***r –
Not only did i lose 3 pounds of fat, but my skin also improved. It was really a win-win situation. My life has become better and i am full of energy from morning to night!
r***r –
I have been using it for about 1 weeks now and feel that i have regained some of my energy and strength, and the effects continue to grow.
p***r –
It is an effective appetite suppressant. I lost 3 lbs.
u***r –
After incorporating it into my daily routine for a few weeks, i can confidently say that it is a very effective tool when used correctly. It works best in conjunction with a balanced lifestyle. But for me, after a healthy lunch, i still feel hungry. This product keeps me feeling full but doesn’t upset my stomach.
N***l –
The product has arrived, but I don’t see that it works.
P***z –
It arrived quickly but I’ve been taking it for about 10 days and I haven’t felt any effect.
A***s –
Excellent product, it satisfies hunger. I’ve only been trying it for a few days but I know it works.
r***r –
I have so much energy and when i go to the gym i run my mile in 5mins when it use to take me 15mins , the metabo up plus is so amazing, my work outs are feel so great now after i’m finished in covered in sweat and i feel so satisfied. I have changed my eating habits as well, no junk food no fried foods and no fast food, i eat 3 meals a day with a snack in between. Honestly guys this pill does work but you also have to diet and exercise as well if you really want to see the results.
L***H –
It arrived in good condition, now let’s see its results.
b***b –
It is excellent, it clearly helps greatly with appetite control and digestion. grateful to the seller
Customer –
It arrived in 3 weeks. I still don’t know if it works or not. The package came well sealed
B***a –
super
c***r –
I have been taking this product for a week and have seen some weight loss. It has been slow but it has worked.
u***r –
Not only did i lose 4 pounds, i also felt more energetic and my focus improved.
n***r –
I’m amazed at how well these products suppress my appetite. Now i eat healthier and walk more. It doesn’t cause jitters and i’ve lost some weight.
s***r –
excellent product! I will buy it again
g***r –
The quality of this product is excellent, i have already lost 2 pounds around my waist, i have noticed that my appetite is not as large, i have less cravings for snacks, and my energy levels are much higher.
k***r –
My goal is to eat less to help me manage my weight and this product is very helpful. I take it in the morning and feel a big difference than usual, no longer tired and can do more.
o***r –
I can feel it making me feel fuller and i have lost a little over 3 pounds this month.
w***r –
The pills suppressed my appetite and i felt very satisfied. I changed my eating habits and i noticed a weight loss, about 2 pounds.
m***o –
Thank you very much to the seller, it arrived very quickly in Chile. Very well wrapped. Thank you very much
r***r –
The quality of this product is very good i already loose 2 pounds around my waist i noticed my appetite is not as much for snacking anymore and my energy level is much higher i will order more to help me archive my goals
A***h –
Ok, goods as described fast shipping and delivery, very good product!
v***r –
Lipozem has truly transformed my weight loss journey. I have noticed better sleep and a real boost in my overall well-being. I dropped 15 pounds and saw a huge boost in my energy levels. My mental clarity even improved. Lipozem has truly changed my life for the better.
J***u –
Wow, more to order next time
R***r –
It took a long time to arrive… Now we will have to try and see if there are results. At the moment, I can say that it arrived in excellent condition.