Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***a –
Excellent product. I recommend it
Y***z –
I arrived in good condition thanks only I miss an order d3 this same application
Customer –
I arrived fast… but it is not like the presentation of the advertising
L***a –
The product arrived quickly and in good condition!
F***z –
Arrived before what was said. In very good condition I’ll start using them, thank you very much. Excellent service
Customer –
For trying it
d***r –
Excellent seller, I fully recommend.
G***a –
ok
L***N –
The product is super is the first time I buy it, it is highly recommended, I hope it helps me in many things about health and my body
G***z –
The product arrived in good condition, I do not know if it is original, likewise its effectiveness, I will see the results in a couple of months and I will comment again
G***o –
It arrived well
Customer –
Okay
A***z –
It arrived well packaged, its effectiveness has not been tested yet
C***a –
It arrived very quickly and in excellent condition.
R***s –
Well packed and packed, jar without damage, we will see how it works, they sent 100, in 80 years
e***o –
According to the specifications. ….. The shipment arrived quite quickly. I am happy with that I hope it is original
R***a –
The group arrived well, it took approximately 25 days and was well packed, which is why the corners were not damaged.
M***z –
Excellent product works very well and arrived very quickly, thank you.
R***a –
The product arrived in good condition, they put double packaging and the corners of the box were not damaged. We will try it and see the results.
I***d –
Everything is fine, thank you very much.
Customer –
It arrived before the set date and in good condition, thank you.
Customer –
My package arrived in good condition, well packaged, and before the designated date. I will try it now and see the results.
o***a –
It looks good, let’s try it.
l***i –
I arrived just in time for the order
E***s –
Very good product, fast delivery, I’m waiting to try it to comment.
R***a –
It arrived without problems, ahead of time and very well packaged, I recommend the product and the seller. Good service
a***r –
I loved it, very good quality I recommend them, tailor-made…. The truth is if it is very nice to me I liked
B***r –
The quercetin + resveratrol in it supplements the plant antioxidant ingredients. I will become a loyal fan of it.
c***r –
The antioxidant effect of resveratrol and quercetin is really obvious. After taking it, i feel that my skin is more radiant. My friends said that i look younger.
P***m –
I’m just taking it, let’s see if it’s the real deal and if it has effects hahaha.
t***r –
The ingredients of this health product are really advanced. The combination of nicotinamide riboside and resveratrol has improved my sleep quality a lot, and i feel energetic after waking up.
z***r –
After using this, i found that my recovery speed after fitness has become faster, i am no longer often tired, and my metabolism has also improved. I guess it is the credit of quercetin and nad. It’s great!
y***r –
I will comment until today because I wanted to try it, I loved it, I will have to order one more.
G***a –
Fast delivery
Y***o –
Perfect
J***s –
The nad enhancement effect makes me feel younger, and i recommend it to friends who need anti-aging treatment.
A***e –
I just started using it. We will have to wait to see the effects.
c***s –
Good product, arrived in the considered deadlines
e***a –
I arrive well sealed, it gives me confidence now to try
Customer –
Arrived in good condition
j***r –
Arrived before a month
m***n –
Not bad
R***o –
It’s a product that I’ve been taking for just two weeks, I can’t give such a strong testimony yet. I can comment that, for now, I have felt more energy. The product arrived quickly and well packaged.
L***o –
Finally. Very expected Thank you
1***r –
Thank you seller, it arrived in good condition, now let’s take it and see if it gives results for what is published.
R***r –
It arrived quickly, I’m going to try them
H***a –
Arrived safely
y***a –
I’m testing it
Customer –
02 boxes arrived somewhat damaged. I suggest better protection, please. Let’s just hope that the quality of the products is optimal and authentic, as you confirmed. Thank you
m***m –
Starting to take with everything. I arrived earlier
a***r –
Everything is fine, thank you
R***a –
The product looks good, it arrived on time, the communication was good, we just need to test it to see if it has a good effect on the body.
J***A –
Good product, functional. Arrived in 14 days with good packaging and no problems this time. I recommend it. Need to prove it.
J***z –
I came to publication as is, awaiting results when consuming them, I hope so. Thank you
Customer –
It arrived ahead of time, very well packaged.
M***a –
Super fast excellent service
Customer –
It is what I expected, only that I did not know or did not understand that I had to go to pick up the mail, I thought they delivered it to the home.