Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Without pillow and small
M***o –
Nice mat and cushion for improving blood circulation , the needles are sharp, but not too much so you can handle it. The fabric is much more thinner and inside sponge is a bit softer than i expected., but i still happy with the purchase. Fast delivery.
G***a –
Very good acupressure product, we use it for the back, neck, even for the feet, and it helps a lot, relieves a lot of tension, balances, and takes away pain.
Customer –
🥳 🥳
l***r –
The curtain is beautiful, sharp, the fabric is normal, does not fit
S***k –
Very good quality. I can definitely recommend.
T***l –
Everything went well, fast delivery. Gladly again. Top seller. Note 1.
M***g –
Delivered in 15 days. Well packed. Everything matches the description.
R***o –
I ordered it for a friend. The benefits are evident and even more so if you are consistent. At first it may give you an impression, try it first on a soft bed or sofa. Try the head part for the lumbar area and keep testing. You have to be as relaxed as possible and in silence or with soothing music. If you drop it on the ground, always with one or two mats underneath.
M***M –
All good, good quality. Fast delivery
E***o –
Functional, it is not the best quality but I hoped very much, the measurements of the meridians are exactly exact.
t***r –
very happy with it. I lie on the nail mat in the evening for relaxation. printing distribution is good and item was received quickly + shipped.
i***h –
as in the picture
Customer –
Everything is wonderful. Fast delivery. The product matches the description.
S***o –
Not quite the size shown in the picture, smaller than expected but overall acceptable.
J***a –
The mat is of good quality, came fast enough. The only thing that I would like a larger size, but I did not find such an option .. In any case, thanks to the seller! Recommend!
A***n –
Great!
C***i –
The product is good, I didn’t see the dimensions when purchasing and I thought it would be as big as a yoga mat (approximately: it’s the size of a back).
D***G –
Excellent quality 👍 Very helpful in relieving muscle tension
M***h –
It’s not gray like I ordered, but olive green.
R***d –
On the other hand I received it in green and not in gray!
S***t –
Very good
J***s –
Awesome mat so much cheaper than the original and works exactly the same. Looks to be machine washable
P***c –
Usefull and comfortable
P***n –
Ok
H***a –
Everything is as in the picture and description. Average sharpness. I like everything. Thank you
L***i –
Very recommended, helps miracles for muscle and back pain
A***r –
👍🏻
Л***к –
Good quality mat, I use it every evening to relieve fatigue and relax.
И***а –
Excellent mat, but it came without a neck pillow, very sorry ((( for this I’m deducting 2 stars, I could have ordered it with a pillow for that price! delivery very fast 👍
d***r –
My parents rated it excellent, especially the anklet.
M***h –
It’s really good and relaxing for an acute back problem.
Customer –
Okay
Customer –
Seems good quality and it feels great
h***p –
They sent the wrong color! Otherwise the product seems good.
i***o –
The promo I expected was with a pillow and it didn’t arrive. The mat is excellent.
s***r –
Ok
6***r –
Thank you very much to the seller, sent it quickly, arrived earlier than expected, I recommend this seller to you, he is super.
E***E –
Very good, that have travel/storage bag!!! Come quickly!