Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
very good product, it arrived in good condition. The charging time is medially good, the projection in the sky of the lights is more than perfect. The Bluetooth connection is good and it is quite easy to use. 100% recommended.
J***o –
nice, cheap and good
Y***g –
I didn’t expect much of the sound quality, but it wasn’t as expensive, but it was fine. It’s a shame that there is only one side of the speaker, but I think it’s good to think of emotionally.
Customer –
🦋 🦋 🦋 🦋 🦋 🦋
Customer –
It was a gift, and he loved it.
J***a –
Very nice arrived on time
m***r –
So good, everything is wonderful
Customer –
good sound
S***n –
It’s very good, but there’s no CD reproduction 😭
m***r –
I love it, I adore it.
K***s –
As shown in the photo. Beautiful colors of light and great sound. The product is as described. Satisfied with it.
a***r –
I don’t know if it’s because I’m so annoyed, but it’s not a problem. I’m not sure if it’s because I’m so annoyed, but I can’t believe it’s because it’s too cheap. It’s not a cheap product. It seems like it’s really good.
ר***י –
Stunning design, flawless audio: this speaker captivates with beauty and delivers rich, clear sound.
Г***я –
Very good product, the sound is quiet, but it is quite suitable for placing music
D***z –
It’s beautiful, works well, is noisy
a***r –
Her sound is great, beautiful design and it arrived very quickly!
W***i –
Very good audio quality and looks pretty
Customer –
The night light comes out like an aurora, so beautiful. The speaker function is poor because the volume is lower than the sound quality. (Smaller than the Galaxy phone speaker) It has natural sound function and multiple lighting modes, so 5 stars.
Customer –
It’s really amazing. The box is pretty and the product itself is also very good. The Bluetooth performance is just so-so, but if it has Bluetooth at this price, I’m just thankful. It’s really pretty and I’m satisfied. Good purchase.
Customer –
Very good, awesome for gift!!
6***r –
Beautiful and very fast shipping
Customer –
It seems good, dont know if it works yet, but if it does is really good for the price. It has bluetooth option, the white noise and alarm clock.
K***r –
It’s pretty, but there is no product to replace it. However, the sound quality is just giving up. At this price, no investment was made in the speakers. It’s a serious issue, and it feels like there are no speakers. Considering the price without speakers, around 7500 won is the appropriate price. The producer should reconsider the speaker quality for that price, unless they plan to sell it today.
a***r –
Perfect, I’m enchanted
K***t –
great, bigger than I expected 🙂
f***r –
I bought it so pretty and cheaply!! The sound quality is not bad either. The lighting is pretty, so when I turn it on, it heels. I recommended it a lot to other acquaintances. There are no defects and it came as shown in the picture. recommendation
T***o –
It’s so beautiful…! I love the white noise feature, and the wave patterns on the lights are very clear! And the noise, i think, is of great quality!
s***r –
I am delighted
M***n –
Shows the time, changeable volume and lighting. I love it! !
a***r –
Without a doubt, my best purchase so far has arrived in less than a week and in perfect condition. Additionally, it sounds great and the mode of use is very simple. Definitely a 100/10 💜
Customer –
Beautiful purchase, I will buy more.
M***z –
Super good quality, it arrived on time. Recommended, I love it
G***y –
I absolutely love it! It’s so pretty and the white noise sounds so nice. If my cd player hadn’t stopped working i probably wouldn’t have gotten it
J***V –
10/10 It arrived quickly and well packaged, I loved it, very relaxing.
j***1 –
fast shipping very good quality
h***r –
The package box is pretty 🙂 And the manual is written in English! I think I mainly use white noise mode and Bluetooth mode. When I connected to Bluetooth and played a song, the low-pitched sound was weak! It’s an appropriate level of sound quality! A bit of a radio frame makes sense! I thought it would be blue or pink, so I pink, but the light pink color is so pretty! !
A***i –
Beauty. Thank you!! !
A***a –
A very nice speaker, the sound is warm, Bluetooth connection, a set of beautiful lights. Thank you, I recommend it, ideal for decorating special moments.
R***r –
Wonderful, she was very surprised by how beautiful it looks.
D***a –
It has four own relaxing sound options, has Bluetooth, and can work with a memory card or connect to another device via cable. It also has three lighting options. It’s perfect and very beautiful.