Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
1.Microphone
U***q –
Functional, purchase another one
Customer –
I was not satisfied with the product as I returned it. All performments only work with iPhone, while with Android you can only turn up and down the volume. Feasible using the keys present. It cannot be assigned to other devices such as with iPhone, so you cannot hear phone calls via Bluetooth and other apps via Bluetooth The prosthesis is too wide and short so it is very bulky, wearing a pair of glasses would fall off. . . If it were longer and narrower I would have accepted the bonus, but not being satisfied with the product in all its functions, not having an iPhone I felt it useless.
A***n –
Thank you. I order the same one for the second time. My husband is very happy.
9***r –
very good product
Customer –
Excellent, thank you, very good sound, very clear, I needed it.
P***r –
The device arrived quickly. The appearance is nice. The quality of the device’s operation was not determined. The first day, the sound was quiet. Maybe it is necessary
Customer –
The product arrived quickly and was well packaged
d***r –
fantastic, I suffer from severe and deep surness, the Run SP really worked better than other hearing aids that I bought with millions. Thank you to the seller. I highly recommend to poor people who have a very severe surdity. May God heal them with this magnificent product.
J***d –
Product is good so far but my only issue is that i thought there was gonna be a set of 2 but it was only. I i’ll order a second one but i just wish i knew so i wouldn’t have to wait again for the second one.
A***z –
Very good, I will order more again.
Customer –
Received as agreed, thank you very much.
Customer –
It arrived quickly and is what was purchased.
l***x –
Received quickly and good quality, very satisfied. Thank you
I***a –
Very good quality
Customer –
Everything is excellent
L***O –
Arrived in order…
D***a –
Recommended.
A***r –
Good
J***a –
I bought the fun sp model. It seems to me that it is not directly intended for my relatively mild hearing loss. It works perfectly but at minimal sensitivity. I think it is rather intended for more severe cases of hearing loss.
1***r –
The product is truly amazing. Attends, with great quality, to the needs of hearing loss. Approved.
J***o –
Arrived quickly and well packaged, need to try because it’s for a gift.