Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***z –
This product is indeed effective. My wife’s passion has returned now, and her sexual desire has also returned. I strongly recommend this product for women who need some extra help.
F***m –
The best gel I’ve ever used heats up and has several sensations. They changed the packaging and increased the price, but it’s worth it.
Y***i –
A good product that has improved my wife’s long-standing coldness, and after using it, her enthusiasm has skyrocketed
D***r –
As I grew older, my interest in convenience also decreased. My husband bought me this product, which greatly improved my problem
l***r –
The package arrived quickly and I had no idea it was the product that arrived before opening it. This is the feedback I wrote after using it twice; It works very well as described
J***e –
Due to my wife’s somewhat aloof nature, I accidentally came across this product and decided to give it a try; The results have proven to be feasible, convenient to use, and can quickly produce results
N***a –
We used to use this product 1-2 times a week, but now we need each other more and more. Now we have to do it 3-4 times a week, and we are very satisfied with each other every time. Thank you to the inventor of this product
f***r –
After use, the pleasure curve rises directly from the plain to the plateau, like riding a sensory roller coaster throughout the journey
n***r –
The package arrived in a timely manner and the packaging was very private. The first time we used it, we received good results without any skin irritation. Now we use this product every time
M***n –
Very good, immediately effective after use, colorless and odorless, strong penetration, obvious effect, strong body reaction, great
H***m –
The effect is very good, it works quickly every time it is used, and there is no discomfort. I haven’t had this experience for a long time
B***a –
We received the package soon, and the packaging was very private. We have already used it twice and the effect is quite good
M***a –
Very good product, now we use it every time we make it to increase interest, and there are no side effects
C***y –
Great experience.The courier arrived very quickly, the effect is very good, I am very satisfied.
b***r –
Just a few drops is enough. It can quickly excite my girlfriend and continue until everything is over without any side effects
A***s –
It arrived quickly and in good condition, I haven’t tried it, but I’ll tell you when I try it, for now everything is fine. Thank you
Customer –
Everything arrived well
A***a –
I received it soon, and the first time I used it, the effect was good. My wife has been praising it endlessly
A***a –
I haven’t tried it yet! But the intensity in viscosity is clearly visible! I like it!