Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
U***t –
They serve the purpose
Customer –
Umm not sure if it works tbh. First time getting patches from Hometouchmall
7***r –
Well received and compliant. Not used yet
Customer –
Umm not sure if it works tbh. First time getting patches from HT Mall than amazon. Comparison amazon feels like it works and it’s softer and doesn’t move. These HTMall ones are very thin and feels like thin plastic stickers and it moves after about 2 hours. It also doesn’t turn opaque after a whole night having it on. So not sure if it works…
r***r –
All perfect
R***I –
Fast delivery and recommended to buy it for everyone
l***z –
No sirven
P***a –
Perfect really high quality product, suprires how fast they arrived and how good the results are, suggest it !
Customer –
These patches are really good, they manage to keep under check pimples and impurities of the leather. I recommend them.
P***s –
Work well, not the best ones i’ve bought for my son (in his opinion), but good value given the number in a pack
Customer –
Great
E***A –
Very good product. 👍 Healing the acne pretty fast. It’s also waterproof if you apply it on clean skin before any other products.
a***o –
Do not absorb but decreases the size
L***o –
very good, almost not noticeable
T***a –
I can guarantee you that it works and is efficient. I recommend.
s***r –
Qality not satisfying
A***a –
very good patch.
Customer –
I haven’t tried it yet, but they really look good.
U***m –
Very satisfied
J***n –
Very cool
A***a –
Great product, comes in two sizes
V***a –
Not tested,but looks good.
A***v –
It’s just not that. It doesn’t let go, it doesn’t absorb a little moisture, let’s say sweat and straightens as if what’s the point of advertising that it’s medicinal?
J***h –
It’s ok
h***n –
Excellent
Customer –
Exactly what it is and also do what they should do
Customer –
Thank you, everything arrived fine and quickly, in 8 days, I have an order that has not arrived for 28 days and it arrived first, only in a box, it arrived crushed, then everything went well.
A***r –
Just received so don’t have any feedback yet. Only one thing that I’ve noticed is that they are not too thin so they stick better to the skin, hopefully will last all night and will be effective
Customer –
Good for price, quite thin, unsure if it had any tee tree/hyloronic + salicylic acid? Falls off quite easily
G***s –
Seems to be working very nice price
P***G –
This product is always a good one, i’ve bought it like 4 times
L***S –
It arrived fine, I’ll use it to see how it goes.
D***a –
Perfecto
Customer –
Functional to care for your skin
Customer –
Will test, never used before
Customer –
I like them, they are cheap and okay, not best but they are okay for the price
V***S –
Transparent patches, the largest of the patches has a diameter of 1 cm and the small one has a diameter of 0.7 cm. Not yet tested.
M***p –
Good product
A***e –
They are very comfortable
C***r –
It arrived in excellent condition, we need to check the functionality.
l***r –
Excellent Product very well packed arrived in time very useful and practical I really recommend it
Customer –
small
b***r –
Well received but not yet tried
O***k –
Suitable for concealing blemishes under makeup, no effect as advertised, there are several sizes.
Customer –
Highly effective
A***r –
Children’s kids
a***r –
They arrived before the date, the package contains several patches. I haven’t used them, the price is quite good.
E***g –
I do not see the benefits on my skin but it sticks well, arrived fast
M***a –
vše ok
L***z –
Very good patches for pimples or pimples, they are just covered and although I have not tried them yet, I think they will work well, there are four packages of patches
c***r –
Very convenient
K***o –
I didn’t expect it to work so well, since the “branded” ones didn’t work. Surprisingly, without a doubt.
a***r –
Cute package
D***a –
It works well for deep acne, it didn’t clear up overnight but it should have cleared up soon. I can’t say it’s very effective, but for its price compared to what’s sold in local stores, it’s not bad.
C***i –
Ok, perfect
N***e –
The item is as described. It was well packaged and arrived without any damage. Haven’t used it yet but looks like other patches i had before so should work fine
l***l –
Well i’ve had better acnes patches than these, these are too thick and they don’t seem to stay well. It’s alright for the money but i wouldn’t buy it again
H***i –
Great
Customer –
Cool
l***r –
good fast delivery thanks to the seller
e***w –
Easily detach