Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***z –
I have a family history of hair loss, and i have tried many related hair care methods, but to no avail. My doctor recommended this hair growth serum to me. I used it for 7 days according to the course of treatment, and new hair grew on the top of my head, and more and more. I was very surprised and very grateful to have encountered such a good product.
m***n –
It meets the description. After using it for a while, my hair is noticeably better than before. The price is generally acceptable. I got what i needed.
C***e –
I received the goods in 7 days after placing the order, it was really fast, i must give a thumbs up
S***m –
Have received package not yet tried it will leave review later
Customer –
Don’t expect miracles… does it work? I do not know
Customer –
All good
m***r –
Different from my previous hair growth products, this hair growth essential oil contains many healthy hair growth elements. I am very happy to buy the right product. My hair changes every day.
l***r –
This is my first time using a hair growth product. The results did not disappoint me. My hair grew longer and made me look younger. My wife was also happy for me.
G***t –
I repurchased it for the second time. It is very effective, the effect is remarkable, it absorbs quickly, it is not greasy, and it is easy and convenient to use. I stopped using other hair growth products because this one is enough. Now my hair is perfect. My hair growth needs are fully met by it.
P***e –
This is definitely the best hair growth product i have ever used! I checked and found out that this is the official product of hair growth essential oil.
T***n –
I received the goods quickly and have been using them for three weeks, which is better than i expected. I recommend it
m***r –
I have hereditary hair loss. At first, i only used it occasionally, but the effect was not very obvious. Later, i started to use it every morning and evening. After about a few weeks, i slowly saw changes. This is what i looked like after using 3 bottles.
K***a –
Thanks to using it, my thin hair has become thicker. This must be god hearing my prayers.
B***l –
Very beautiful, the packaging was delivered intact, i look forward to my hair growing so that i can have a useful hairstyle.
g***s –
I am very satisfied with the result, this is my most successful shopping this year
u***n –
Great product. That it is very helpful for my hair, got a lot of new hair
N***n –
Received, ready to start using, looking forward to the effect
D***a –
I have been using it for 3 days and fine hairs are starting to grow on the top of my head, it is really great
m***r –
I haven’t tried yet