Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
m***i –
Excellent
C***o –
It arrived before the date, works super well, and the configuration is somewhat complex but not impossible.
M***s –
Not yet proven, but looks good
D***i –
It looks like a good product. to put into operation thanks
V***v –
Slim devisik. 🙂 Brake for home automation. But whether I didn’t understand the settings or does it actually itself everywhere all the connected sensors and relay block. When they seed off the device on the phone (the smartphone is as an access point), there was no such thing. “Bested” on his head. 🙂
a***r –
fast delivery, looks good quality
C***E –
Okay with the Free operator. Do not forget to enter the pin code for the SIM card.
V***o –
Works great with the Kyivstar SIM card. I recommend the seller.
C***r –
Arrived quickly. Plug n play Absolutely perfect especially at the price. Using in australia. Connected straight to telstra and later to optus with change of sim. Not yet connected phone but no doubt that will work
D***a –
Great product, at the moment it works well I hope it lasts over time. Delivery made even earlier than expected.
L***e –
As described
T***s –
i have not test it yet.,……………………………………… i have not test it yet.,……………………………………… i have not test it yet.,………………………………………
Z***a –
work, fine..thank you.
P***a –
excellent product I’m testing it
M***e –
Fast shipping, not tested. I will test and ad additional review later. Seller is supportive. Reply speed also good
h***m –
Very satisfied
Customer –
Very happy thank you
v***e –
Everything is OK
Customer –
4g lte sim wi-fi router wifi 6 modem with sim card slot asr system 300mbps 4 antenna boost 4g lte. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
v***r –
Generally, it was fast delivery. The product is usable like that. However, as advertised, the speed of 300Mbps does not come out. By the way, I purchased a Usim chip from the telecommunication company today (2025.02.17) and it was replaced. At the nearby 180Mbps ipTime wifi, a speed of about 56Mbps is displayed.
Customer –
Very fast delivery. Everything are ok, everything are very good. Also is a great seller. All is five stars. Thank you
Customer –
Fast shipping has not been tested yet, but you have good comments.
S***a –
Highly recommend this router is really good it’s work properly ☺️ ☺️ ☺️
P***o –
It works perfectly. Just insert your phone SIM thanks to a convenient nano or micro SIM adapter. the instructions are clear on how to set it. the signal quality is definitely good.
P***a –
This is well worth the money! Worked right out the box, no config was necessary to connect to internet (i did previously removed the pin from sim card) Super fast on both wifi and ethernet. Ty! Please make one that support 5g simcard!! 4g is on the past!
G***s –
Everything works, not different! All its functions stated in the description fulfill! I’m satisfied, everything is great! Packed fine, fast delivery, everything arrived whole, without patience! Everything works! Seller and store, I RECOMEND! Keep it up, thanks!
V***n –
I received the product. Everything as described on the website. Shipping and delivery is fast. And recommend the seller. Thank you very much to everyone. I received the goods. Everything is as described on the website. Shipping and delivery is fast. And recommend the seller. Thank you very much.
s***s –
The goods arrived quickly. The parcel is well packed, no damage is detected. Installed the sim card and the router works. Settings are very easy. Sometimes there is a override by power. The internet gives good at a distance of about 20 m. I like it.
A***A –
It is a good router, works with the chips of all operators. I recommend you
s***z –
4G Router working perfectly with SIM card. For places where fiber does not arrive, it works especially well.
A***o –
It arrived quickly, I’ll let you know how it works.
Customer –
It might be ok.
В***о –
The router is of good quality, connected without any issues, everything works normally, delivery is super fast, no complaints against the seller, order it.
a***r –
Arrived in time, packed well, good item,will try this.
В***й –
Everything is great. Arrived in Lutsk in 10 days, connected to Kyivstar without problems, just inserted seven cards and that’s it, the signal distance is normal. I recommend the product and the seller.