Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
m***a –
I haven’t been able to use it, but it seems fine.
Customer –
Great!! !
A***a –
It serves its purpose, the glue is not very strong. If you stick a piece of paper with another one, it works, but if you pull it with a little force, it comes off. However, it is comfortable, the hand has a good grip. I really liked it for the planner, but if you want it for school, I don’t highly recommend it.
Customer –
Fast delivery, item matches the description, easy to use. Very satisfied.
c***s –
I actually bought this for my mom for her budget binder decoration so idk how it works but it’s cute and was packaged nicely.
C***t –
fine
V***a –
Nice! I will try it soon.
M***o –
Everything as advertised
Customer –
all well, nice item
O***z –
This double-sided tape dispenser for paper works very well, built with good materials.
B***n –
Looks smoothly
m***z –
Arrived well packed, the rubber is good, I want to see the performance to order more
L***s –
Exactly as described and very safely packaged. Thank you!
A***n –
Everything is fine, that’s how it should be
Customer –
Nice
Customer –
As in the description, a little big. Good packaging
N***z –
Excellent product.. it arrived in less than 10 days, the box was slightly poorly treated, but it didn’t affect its function, the adhesive looks resistant, good supplier! !
M***r –
Product matches the seller’s description. Recommended
m***x –
Incredible, I love it. I will buy more as family gifts. They are for everything. I like it, it’s easy to use, and the color.
G***R –
It’s an interesting idea, it works well. I do not recommend buying ‘Choice’ items because they make incomplete shipments marked as delivered and then do not want to take any responsibility.
F***r –
Not easy to use but really cool !
A***a –
Plot as needed, glue glue.
Customer –
great. It has adhesion~~~
M***s –
Comfortable and easy to use
a***r –
It’s convenient to use, but I think it would be good if they also sell refills.
U***r –
Item was defective, but HTMall refun ded me almost instantly.
M***s –
The store shipped the item quickly. There service has been wonderful. They have given me a refund as i have not received my order. The problem is in this country. It is still in customs. A problem that is not their fault and they have no control over. I would like to say thank you for your understanding.
U***r –
Item was defective, but HTmall refun ded me almost instantly.
M***i –
Never received it but they gave me a refund
T***S –
good presentation. I suppose good quality because I haven’t used it yet.
n***r –
P
U***r –
Item was defective, but Home Touch Mall refunded me almost instantly.
P***z –
Very good
Customer –
wonderful
O***z –
Curious artifact with double-sided tape that sticks very well. It is well finished and of good materials. I hope you have spare parts.
L***R –
Perfect, thank you, I recommend this seller.
g***a –
great for sticking.
f***u –
I am very happy with the product. It arrived well packaged, and in a very short time. The seller and the store are 100% recommended.
N***r –
nice color
t***r –
Haven’t tried it yet. But thanks anyway. 😊
C***i –
a super practical glue stick.
Customer –
All well. Glad to have ordered more than one. Works well. Dots of glue are light blue, so you can see where you have applied it . A large square sticker was adhered on top of the instructions on how to use. Was able to peel it away.
S***s –
Was pleasantly surprised at how handy and good this is.
a***r –
Great value item – arrived quickly and very happy
B***r –
Absolutely love this little double sided tape! Perfect for my next project! Would definitely recommend it!
U***r –
Clever device! Retractable, refillable and easy to use!
V***o –
The parcel arrived quickly, of good quality
C***l –
It took forever to arrive, but it’s useful.
Customer –
The product looks good
Customer –
It already arrived, it seems to be fine, it sticks quite well too, now… where do I get the spare parts? 😅
W***8 –
Pen type glue dot dispenser, keeps things clean and non sticky except for where you need it. Each dot is double sided tape so ideal for photo albums etc
F***s –
I hope it fits well
b***r –
This thing is cute and handy. Works well. Just not very strong hold.
Customer –
Arrived ahead of time, recommended product
E***o –
Comfortable to stick, esthetic.
M***z –
It is a transparent glue. I have to test it, but it seems like a good item.
A***o –
Excellent product, I have already used it and the connection of the attached parts is very strong.
S***t –
Works really well and a cute design. Much smaller than i expected but i’m happy that it isn’t as big as i thought they’d be. Does not come with refills.
Customer –
Great. It’s working well.
S***y –
Good value
G***r –
Item was well packaged and swiftly dispatched it was exactly as described. Small yet effective and refillable.
E***s –
Nice to have didn’t use it yet
R***i –
Good product. Practical.
s***A –
The package came completely broken during transportation, be more careful next time.
2***r –
Delighted!
Customer –
Looks nice and seems to be easy to work .
A***r –
Very good size and very practical.
M***n –
Good, the little girl is happy.
L***z –
Ok