Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***a –
full refund
Т***ч –
Turned it on without load, it works, connected to SmartLife quickly.
М***а –
ok
a***r –
The product has been declared on the website, Shvidko has been added. Through 9 days of grooming buoys until the trivialage. The product is recommended.
A***n –
1 The machine is responsible for turning on and off the charging, less than 15 Vat turns off the machine. 2 is responsible for the inverter, turning on the Inverter when the signal is lost or power from the voltage relay, you can create a scenario and go back to Line 1 with high voltage on the inverter, 3 the machine measures the voltage of the home network, below 100 Wat switches to Inverter, above 500 Wat switches to home line
A***n –
Vchora installed them work clearly out of four ordered one was a non-working dispute the seller within 5 hours returned the money the only drawback disappears from everyone the plastic cap with the top button but put it on super glue and everything works perfectly the application shows clearly and correctly measured with accurate instruments
T***v –
Received the goods safe and sound! Already installed! Everything works clearly! I took one to try, I will order more!
S***o –
Good day. the error came quickly and intact. product satisfied. the seller is responsive. I recommend the seller
A***o –
The gap came to the end of shvidko, for the 9th day of the order. Wrote salesmen, including trohi, correcting my address. In Tse lovingly viconav. My daughter. The face of the Garna itself. They put it on the boiler, checked it out for a new tariff. On the page. It is not significant to grin. Show the Bachu in Tuya. A siniy svitlodiod, a yak on a Mena, a juge of yaskrawiy, a biloy of a izolentoy. I recommend it.
K***V –
The order arrived very quickly. Haven’t checked yet. I recommend the seller and the product!! !
A***v –
loveliness I recommend
Y***y –
Everything according to the description. Works all functions.
Е***в –
It works as described.
C***a –
Arrived well.. Works fine.. Thanks..
M***a –
Amazing product
p***r –
Fast delivery and good quality. I was buying also with time ago and i know that is working properly.
r***A –
The product received on time & in good condition. Received in proper packaging. Received same as on site store. However I could get a chance to use it.
Д***ч –
Everything is fine. English language only
r***A –
The product received on time & in good condition. Received in proper packaging. Received same as on site store. However I could get a chance to use it.
u***q –
The TUYA SmartLife 1-63A TOMZN 1P+N WIFI Smart Switch is an excellent device for monitoring energy usage with features like KWh metering, a circuit breaker, and remote control via WiFi.
P***a –
The pack came down on the hour. The product is not a shakey. By bringing the Tilki to the merch.
r***A –
The product received on time & in good condition. Received in proper packaging. Received same as on site store. However I could get a chance to use it.
Customer –
Was damaged during shipment. I had to buy glue and glue the lid. The seller didn’t pack it well.
V***v –
arrived sooner than expected. looks like in the photo. according to the quality, let’s see…
Customer –
I think, the plastic packaging was damaged, the paper was torn, the cardboard was bent, the card was bent, the card was scratched.
S***k –
I’m not buying for the first time, this time it was delivered by New Post, it arrived quickly in Ukraine. well suitable for SEO switches. I will exchange the regular ones for smart to be able to have additional monitoring.
c***c –
Good price and product. It arrived very fast and works properly.good price and product. It arrived very fast and works properly.good price and product. It arrived very fast and works properly.good price and product. It arrived very fast and works properly.good price and product. It arrived very fast and works properly.good price and product. It arrived very fast and works properly.
o***r –
Works. does not restore the power after pressing the voltage, just like other similar devices.
l***l –
Relay does not work arrived
c***c –
Good price and product. It arrived very fast and works properly.good price and product. It arrived very fast and works properly.good price and product. It arrived very fast and works properly.good price and product. It arrived very fast and works properly.good price and product. It arrived very fast and works properly.good price and product. It arrived very fast and works properly.good price and product. It arrived very fast and works properly.
M***d –
I am very happy with it so far, it looks like good quality for the price, i recommend this product. The only issue i had was i had to install it upside down as it was different from all my other breakers and it wouldn’t attach to the rail properly in that orientation. Once i put the cover panel on it looked fine. Make sure you have good wi-fi at your fuse box or you will not be able to conect it to the internet.
С***р –
Fast delivery. The order arrived quite quickly. Well packed. Installed the app, but haven’t tried it yet. I recommend the seller
V***. –
Fast delivery. Connected to the program without problems. The quality of the plastic material is basically normal. Aluminum contacts, unlike standard automates (near) where copper plugs are installed. The only thing that is missing here, but other manufacturers have temperature indications. Follow with caution to use for powering powerful devices. And of course, in a pair with an auto.
M***s –
Cool Vending Machine
K***n –
Same as described
V***v –
Shvidko was correct, delivery to Ukraine by the Ukrainian service,-shvidko, a double automatic machine, you can wiggle the wind for your own needs, you can make money. I will be easier. Recommend!!!
I***n –
Recommended Seller… ⭐⭐⭐⭐⭐ Recommended Seller… ⭐⭐⭐⭐⭐ Recommended Seller… ⭐⭐⭐⭐⭐ Recommended Seller… ⭐⭐⭐⭐⭐
г***ч –
I haven’t checked it yet, but out of 2, one came broken, you can see the impact from the box, but the mount will have to be glued for me not critically, but the great-born must use a bubble for this minus a star.
R***o –
I received the ordered goods after a few days. Everything’s all right. I recommend the seller.
E***o –
received, did not check
k***n –
Excellent
V***m –
It arrived quickly! I haven’t checked yet, but this is not the first automatic machine I’ve taken from this company, I think everything is buggy.
I***y –
The car is great. Delivery is fast 8 days to Ukraine. Connected without problems,. Works great. Thank you seller, the shipment is fast, just like delivery.
S***a –
The product is of excellent quality!
K***r –
Delivery by the commander for the Ministry of Justice, I will tell you, I will take it on the tables, Wi-Fi is not going smoothly
I***c –
Excellent!
s***r –
Received but yet to install
V***k –
ok
Customer –
Arrived quickly. But there is no packaging… The front panel fell off/broken….. Don’t mind that packing is nothing!! !
I***i –
Fast delivery, good communication with the seller, the product is of good quality, I highly recommend it.
Z***i –
Excellent product!
V***y –
Fast delivery. good quality and packaging. I recommend the product and seller! 5++++++! !
в***й –
I received the parcel quickly, it looked good, I ordered it with protection and a green button and received this, thanks to the seller
A***n –
Great product and delivered on time .. still didnt check but hope its work.
V***v –
Shvidka and delivery. Good for the product.
Customer –
Delivery is fast, the product is of high quality. I recommend the seller.
v***m –
My package arrived quickly, thank you
g***r –
Very good. Very fast delivery. Quality products, this is not the first time I order. Very satisfied. I recommend the seller.
Customer –
Arrived quickly, as described. Thank you
a***r –
the product arrived on time packed in powder everything is fine as it works not yet checked thank you
Z***y –
Thank you, Everything arrived in Ukraine in Kharkiv in 16 days by UkrPost, Packed well. Everything works great. I advise the seller!
r***n –
S ve very bn try it
c***r –
Ok!
M***a –
Top
S***a –
Good product, working fine. I am happy. Thank you.
f***f –
On the Whiglyad akiznev, it’s not the first time I take the products of the brand. That shvidko came in the hour. Seller recommend.
A***v –
satin relay
Customer –
Great high quality very good working very good with app
G***G –
Very useful device. Settings and management are made simply and quickly. Everything is intuitive. No difficulties arise. The device works and fully performs its functions.
ш***ч –
Ordered for electric boiler, quite satisfied, and the delivery is very surprising 2,5 weeks
S***y –
Great Machine. While everything is used
Customer –
Like the ad
N***s –
Can recommend.
Customer –
Fast delivery. Everything works.