Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ю***я –
Nice cream, no strong smell, quickly absorbed. I use it at night. I like it. Thank you
P***a –
It arrived earlier than indicated and now I have to try it.
Customer –
Fast shipping to the eu. High quality item, exactly as described. Highly recommended seller and item. Thank you.
Customer –
does not look like in the photo. just a jar with a sticker. but there is no smell. nice.
Customer –
excellent I recommend it
o***r –
Guess we’ll find out if it actually works
L***k –
Product is moisturizing ; exactly what i was looking for
Y***i –
the packaging is as in the photo, the packaging with stickers looks cheap and not serious. fucked up cute.
p***z –
very good hydration smells great
Customer –
just got it
S***n –
It arrived quickly, I haven’t tried it yet but I’ve seen good reviews of the product.
a***r –
very pleasant on the face. used it twice, no allergies, super, satisfied.
s***s –
Looks okwho knows what they put ther
H***r –
Not tried yet!!! !
M***a –
I like it
M***s –
I have loved it forever
r***r –
Product leaked some but i’m gonna try it right now, feels wonderful on my face and i used very little. Smells fantastic
Customer –
Everything perfect. Fast delivery. Excellent seller.
A***l –
I recommend. cream as described
J***a –
Good cream
s***r –
Perfect. Thank you.
Y***a –
I have used it before and it is very good, I recommend the seller.
E***r –
The texture is good, although it seems small, it lasts a long time. I have sensitive skin and I have already used it for two nights and it works well for me. I recommend it, it leaves the skin very soft.
Customer –
Leave the skin soft, light weight consistent
g***r –
Super, very good cream, I recommend it, the price is low but the cream is very small, however, it’s worth buying.
Customer –
Ενεργά συστατικά με ποσοστά: Retinol: 10% Hyaluronic acid: 10% Tocopherol (vitamin e): 5% Vitamin c: 6% Ceramide: 5% Fatty acid: 5% Linoleic acid: 8% Squalene: 5% Glycerol: 10% Propylene glycol: 6% Niacinamide: 12% Glycine: 12% Άλλα βασικά συστατικά (χωρίς ποσοστά): Aqua (νερό) Glycerin Butylene glycol Mineral oil Vitamin e Zingiber officinale (ginger) root Sodium gluconate ⚠️ Ρετινόλη 10% πολύ υψηλό ποσοστό ⚠️
Customer –
No point in my opinion about the use, it’s brilliant.
F***l –
Not yet tested but never disappointed so far
Customer –
Super cream. I’ll buy it again.
J***r –
Berry. 👍
T***j –
Fast delivery, product as described 👍 👍 👍
o***r –
A good cream tells you early about the result
F***r –
I have not yet used the product, but I trusted the positive reviews.
D***j –
As described. I recommend.
Customer –
Got this in the mail today was expecting a lil bit of a bigger bottle but i like how they feel on my face waited 3 weeks for them I might order more soon
u***u –
okkkkkk 😗 😗 😗 😘 😘
L***o –
Arrived quickly
Y***k –
He arrived on time. I recommend
Customer –
excellent product I love the results
Customer –
Great product
M***l –
It’s okay, I’ve done it at night, but not at night.
a***r –
At the moment, I have been testing for more than 1 week and it is not bad. It always moistures me using a retinol serum below it, but it is too early to evaluate. If I can say that it leaves the skin soft the next day, but I don’t know if it has retinol exactly.
Customer –
I ordered 60g, but both have arrived with 30g.
D***e –
Smells nice. Thanks
J***k –
Tuli kohale, kinnine purk, mingi kosmeetiline löga. Lõhnab well. Muscle libestina töötab, urin õhtul.
P***h –
Great moisture. Is helping my skin ! ! !
E***z –
still have to try
A***e –
A pretty watered cream