Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i***r –
Everything arrived in Poland intact and quite quickly; it’s simply a hurricane of flies and mosquitoes with no options, sparks are flying like a shocker and insects are scattered everywhere. thanks to the seller…
r***r –
It does its job but makes a lot of noise every time it catches an insect.
A***u –
Very good product so far , works acording the axpectations
Y***b –
Works great
O***r –
Excellent
P***n –
Handy device, connected immediately with success. Even though some flies were swatted away 🙂
B***n –
Delivered as promised. Item is also satisfactory. ……………………………………………
Customer –
Useful
k***r –
👍 👍 👍 👍 👍 👍 👍
Customer –
Fast delivery, cheap and good, thank you
Customer –
As described.
P***z –
Perfect, congratulations
m***r –
ras
s***d –
Very good
R***g –
Good
A***n –
Very good quality. Using a lot. Chargable. 5 *
석***조 –
So so..
Customer –
Good
F***r –
Life saver!
A***s –
Gerai įpakuota. Atrodo gerai. Greitas pristatymas.
A***y –
Do the job, just a little doubt about the battery capacity if we want to leave the racket on with the LED to attract insects. I think it won’t last long.
g***o –
I bought it for mosquitoes in the summer. It works well and seems good. I thought it would be charged with type C, but it’s not. That’s a bit disappointing~ I haven’t had any mosquitoes yet, so I haven’t tried them, but I think I’ll be using them well this year. I’ll try it and if I like it, I’ll buy it again. The delivery is fast and I am satisfied with the condition. I’ll write well~
o***h –
Working as expected
e***z –
Good item, recommended.
O***e –
This thing is awesome! Actually very high quality, exactly as described, and super effective. It zapped one scary spider instantly, and the build feels really solid. Plus, shipping was lightning fast. I’m attaching a photo of my 6-legged trophy—ready for summer! 😆 Totally recommend!
8***r –
I hope it will be like a rocket for nasty mosquitoes;)
L***a –
Excellent product. Just as I expected.
A***a –
Too small i meant to order the bigger one
E***r –
The device works perfectly, it kills insects and uses little energy. The only downside is that when you leave it on automatic mode, it heats up a lot.
Customer –
Micro 5 pin type charging is not suitable for the current era. If it had been USB-C type, it would have been good enough. Packaging condition is good
S***E –
Everything working fine. This wd-965 is smaller than the previous one (wd-947) but feels stronger.
A***i –
Good product and timely delivery. Recommended seller!
O***d –
The position is not wisdom, The racket must be connected to electricity manually.
M***d –
As ordered but thought the ‘charging base’ was the charger. You still have to plug the cable in.
F***n –
fast shipping ! recommended! Thank you!
M***v –
delivery is very fast, bites well
I***o –
Works, but the handle gets very hot to the touch when plugged in.
Customer –
very good. It arrived quickly. I recommend it
d***r –
Nice stuff, it’s worth this money
Ю***а –
Delivery is quite fast. The box was a little wrinkled on the road, but everything arrived intact. I haven’t checked on insects yet, not the season)
R***n –
Fast delivery and good quality.
A***s –
All perfect
e***b –
Everything very good
f***u –
It has a good finish, it comes poorly charged and works fine, it arrived in good time, before the commitment date, the packaging is poor but enough to avoid damage.
Customer –
Very good product
m***a –
a little short
t***r –
Good value for money
Customer –
Good and quikly service !
D*** –
It came well packaged, personally. Haven’t used it yet, but i sure will.
Customer –
I’m very satisfied, very well packaged, both work
O***c –
Great, thank you very much.
j***r –
Seems to work