Shipping and Delivery Policy

Last Updated: September 30, 2026

At Home Touch Mall (hometouchmall.com), we operate a multi-vendor hybrid e-commerce platform (Registration No. BN315810926, TIN: P002216068X). Our platform combines high-quality, locally manufactured Ghanaian products with curated items from our global fulfillment network. We strive to provide transparent, reliable, and secure delivery services to our customers across Ghana, the African continent, and worldwide.

1. Delivery Options & Coverage

  • Domestic Shipping (Ghana): We deliver nationwide across all 16 regions in Ghana through established local courier networks, regional dispatch partners, and designated pickup hubs.
  • Global Shipping & Fulfillment Network: We serve customers across more than 200 countries:
    Locally Manufactured Goods: Dispatched directly from our local Ghanaian artisan hubs, vendor warehouses, and regional fulfillment centers.
    Global Catalog Items: Dispatched directly from our verified international fulfillment centers and overseas manufacturing partners using tracked express delivery services.

2. Order Processing & Delivery Timelines

All orders undergo standard processing, vendor verification, and quality packaging prior to dispatch.

Order Processing Window:

  • Local Ghanaian Products: 1 to 3 business days.
  • Global Catalog Products: 2 to 5 business days.

Estimated Delivery Timelines:

Destination / RegionEstimated Delivery Time (Post-Dispatch)Fulfillment Source
Ghana (Regional Capitals)1 – 3 Business DaysLocal Ghanaian Hubs
Ghana (Nationwide & Remote)2 – 5 Business DaysLocal Ghanaian Hubs
Rest of Africa5 – 15 Business DaysLocal / Global Hubs
United States & Canada10 – 25 Business DaysInternational Distribution Centers
Europe, UK & Australia10 – 25 Business DaysInternational Distribution Centers
Central & South America15 – 30 Business DaysInternational Distribution Centers
Asia & Middle East7 – 20 Business DaysInternational Distribution Centers
  • Maximum International Delivery Window: 45 business days (excluding the initial 2–5 day processing window).

3. Order Tracking & Split Packages

  • Package Tracking: Once your order has been dispatched from our local hubs or international fulfillment centers, you will receive an automated tracking notification via email or SMS within 3 to 5 business days.
  • Split Shipments (Hybrid Inventory): Because Home Touch Mall combines local inventory with global catalog sourcing, items in a single multi-item order may occasionally be fulfilled from different warehouse locations. In such cases, your items may arrive in separate packages with unique tracking numbers. You will not incur any additional delivery fees for split packages.

4. Customs, Duties, & Taxes

  • Domestic Orders (Ghana): All orders placed and delivered within Ghana include applicable local taxes and fulfillment charges at checkout. There are no additional charges upon delivery.
  • International Shipments: Shipments sent to destinations outside Ghana may be subject to local import customs clearance, tariffs, or value-added taxes (VAT) governed by your destination country’s regulations. Any applicable local import fees are the responsibility of the recipient.

5. Delivery Address Accuracy

Please ensure your full delivery address, city, region, digital address (e.g., Ghana Post GPS code), and an active recipient phone number are entered correctly during checkout. Home Touch Mall is not responsible for shipment delays or failed deliveries caused by inaccurate or incomplete shipping information provided at checkout.

Contact & Logistics Support

For tracking inquiries, order updates, or delivery support, please contact our team:

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