Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
I arrived safely and quickly.
Y***s –
Excellent product is not uncomfortable, do not hurt the shoulders do not remain tight in the armpits so you do not suffer from friction and pain.
j***a –
More or less, it fulfills the function but is not that good.
B***w –
Goods as described, received quickly and packed safely. Thank you👌.
E***o –
The product is excellent with all its accessories fits very well on the back and serves to no longer be so hunchbacked
Customer –
kinda hard to put on
E***i –
A little difficult to put
Y***s –
Extremely high-quality product, HT Mall once again surprised me positively with this wonderful product.
M***s –
Thanks for the gift
E***s –
Actually very good. Does the job well.
F***r –
Comfortable and good quality, I recommend it.
J***a –
all ok, thanks.
H***z –
The product is of good quality and meets the objective, unfortunately the Asian sizes are smaller than the American ones and because it even made me laugh when I wanted to try it, I did not enter anywhere, until he tries to put it on like a straitjacket and finally came in, But hahaha my wife laughed, she looked very nice, like putting a vest on a fat child that is not her size, I will still see if I can get one in my size because despite what I narrate the product works and I recommend the seller and the product.
J***C –
bueno
D***r –
It’s not that comfortable
E***s –
They do not send you the size you ask for, Waters
Customer –
It does help to correct the posture but it is somewhat uncomfortable in the armpits
D***l –
Received but I don’t know if it is effective.
P***n –
Excellent, it’s comfortable and the size is very well made.
B***H –
Easy to put and use.
W***S –
Very effective belt for poster
a***A –
I am 1.75 m tall, weigh 70 kg and size M fits me small
B***r –
Very good quality for the price.
N***a –
Very good product It arrives on the days it said and serves a lot.
g***i –
good item
U***n –
An ideal product is beautiful
M***a –
Speed delivery rolled seven to 10 days and excellent quality
I***a –
Ideal
n***r –
Very weak andd not well support
f***z –
Excellent
V***s –
Very good
L***e –
It arrived within the deadline, marlterial good.
a***r –
Very good product
A***z –
Oh yea
7***r –
Very good
Y***z –
Comfortable adjustable
c***a –
Malaso
E***i –
Good for the price it has
Customer –
👍
S***z –
Size M is enough for a person weighing about 85kg or less. It is not advisable to take more than two hours a day.
T***n –
Needed something like this! Was fast on shipping which was awesome. And this was way better than ordering it for over $25. Stoked!
e***A –
excellent product, I recommend it
a***r –
Simply the best price. UNBEATABLE!!!!
Customer –
Works
Y***h –
Very good
J***F –
Everything is fine
N***s –
It looks strong material, I have not used it
M***s –
Good
D***a –
Ok
c***a –
Fits well
L***s –
Turned out very small for the size of my back, it’s not very comfortable to wear.
Customer –
I am very satisfied with this product, it arrives very quickly, very good quality and very well packaged. I love it
Customer –
Good
A***l –
Good quality product
Customer –
very good quality compared to the price, arrived quite quickly.
F***g –
It is a good product
S***z –
At first it is not understood how it is going, it is not completely comfortable but it works
K***h –
Post coming
A***s –
Its okay
C***z –
Hope and work
D***z –
Both size M and L are exactly the same, there is no difference in size. They are very good for correcting posture, although I recommend one that also has lumbar support since it’s a bit uncomfortable if it’s only for the back.
N***d –
It is very good to recommend any further
3***r –
They arrived impeccable, I do not upload photos because my cell phone got wet and died, but all impeccable
R***c –
smaller than the corresponding size But let’s try it
i***i –
A little small but of good quality
A***o –
Excellent! Arrived earlier than expected
M***r –
Thank you very much for the wonderful product and excellent quality. Dealing with you has been a distinctive experience, and the service was professional and fast. I will definitely buy from you again and recommend you to everyone. All the best to you
A***i –
Best quality thanks aliexpress
A***r –
Doesnt tight well
B***o –
Very good product, exactly as advertised. It was difficult for me to put it on the first one, but taking that all in order.
Customer –
Unfortunately this is not according to my height!!
א***ר –
Looks good hope it works
7***r –
Good product and good price
E***S –
Super well very good quality and very fast arrived
Customer –
Works Perfectly
Customer –
Very good
S***r –
the size is too small… I chose according to the table.
Customer –
It arrived very quickly
G***z –
To ereto agora
E***s –
Everything arrived correctly within the specified size, I will start using it. Seller, I send it well. I recommend it, can you trust it.
J***r –
It’s simple, but the comfortable side is good. There is no discomfort in the degree of light tension.
Customer –
excellent
C***i –
Product arrived regularly one day early on the expected date. According to the description. Its functionality is discreet, failing to effectively correct the position of the shoulders.
Customer –
It fulfills its function even though the material is a bit fragile.