Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***n –
Good quality handset.. Highly satisfied about the level of communication from seller..
I***v –
Absolutely delighted with this purchase. The blackberry 9900 i received is in incredible condition and genuinely looks brand new. Remember: this phone is from 15 years ago. Not a single scratch and completely spotless. The attention to detail is impressive and i really cannot thank the seller enough for the care taken. Delivery was much faster than expected. It took only 10 days to arrive from china to ireland which was a fantastic surprise. I felt very lucky to receive it so quickly. The phone came with all the expected accessories and even had a screen protector already applied. That was a great bonus and shows how well-prepared everything was. I truly recommend this seller without hesitation. Excellent experience from start to finish. Thank you again. Ps: i have managed to connect the phone to wifi and plan to use it as note taker (it has office pre installed and docs can be transferred via usb cable), mp3 player and light browser (i recommend downloading opera mini).
Д***ч –
After placing an order seller contacted and described the limitation of the phone. That only calls, messages and camera will work fine and I won’t be able to install any app. The phone was packed well in bubble wrap and foam plastic box. The phone itself looks perfect.
Customer –
Excellent product, arrived in very good condition.
O***n –
The phone is perfectly functional. The battery lasts a few days. I highly recommend both the phone, for those who are looking for a blackberry bold 9900, and the seller. Thank you.
A***n –
Functioned as expected
Customer –
The phone is in great condition. Touchscreen works. Battery works fine despite not being original. Accessories are not original but good quality. Happy with the purchase. Great seller.
d***v –
Matches the description, works great and looks very well
V***c –
Fast and clear communication with the seller. The package was secured amazingly. Fast shipping arrived before the designated arrival date. Overall a great experience 👍 Full recommendations
A***g –
Can’t be used on LTE network