Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
r***r –
I bought this massage pillow for my parents, and they both love it. My dad drives a lot, and he’s always had neck problems, but he can use this pillow in his car, and after using it, he says his neck feels much better. My mom likes to use it while watching tv at night, and she says she sleeps better after using it. Plus, it’s compact and easy to store, so it’s great value for money and definitely worth buying!
w***r –
The cervical spine discomfort is recommended to buy one, i will massage before going to bed, after the massage will be very good to sleep.
T***l –
The cervical spine discomfort is recommended to buy one, i will massage before going to bed, after the massage will be very good to sleep.
a***r –
I have cervical spine disease, my friend recommended that i buy to try, after the massage of the cervical spine is really comfortable a lot, i will insist on using!
V***a –
After using the cervical pillow, neck pain, stiffness and discomfort are significantly reduced, the design is ergonomic and can provide better support for the neck, and it is very comfortable after massage.
a***r –
“Its appearance is simple and generous, the material is soft and skin-friendly, comfortable to touch. The key is the massage function is superb, there are a variety of massage modes to choose from, whether it is a simulation of manual kneading, or just the right amount of massage, can be accurately act on the sore parts, the intensity of uniformity and moderation, like a professional masseur in the same service to me. I am now off work every day into the door, I quickly leaned on it to relax, every massage, shoulder and neck pain can be reduced by half, the whole person is refreshed!”
a***r –
I have cervical problems listened to the doctor’s advice to buy this massage pillow to use, this period of time to use down, relieved my pain, I will continue to use it!
L***r –
The pillow arrived, very, very quickly, thanks to the seller. The quality of the pillow is simply superb. 👍 Opened it, turned it on like a phone, everything is very simple. I’m delighted with the massage, I recommend it to everyone, very powerful modes. After an injury, I have problems with the cervical spine, I didn’t expect it to be as good as after visiting a spine specialist, super good quality. 👍 👍 👍 👍
e***r –
Can effectively relieve neck, shoulder, lumbar and back muscle aches and pains, especially after prolonged sitting or standing, to help relax the deep muscles and reduce fatigue.