Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
I love this wig , no shedding , no tangling .
8***r –
My friend recommended this brand of hair to me. I am happy with my choice.no shedding, no smell, very soft. Everything is perfect!if i didn’t say it, no one would find me wearing a wig.very natural!!! After installation, i got a lot of praise! !
Customer –
I love the color that lve choose and the wig is nicely made. The color is perfect and the texture is really beautiful. I have never owned a wig this bold in color and i wasnt sure it would look great on me but i was surprised that it worked out as i hoped. I love my new wig!
n***r –
Communication with the seller very good, they are awaiting your purchase until the end. I am very satisfied
c***r –
I loveeee my hair ,it came very early ,the quality is outstanding ,after washing it become fuller ,my best hair so far ,i will order again lol
3***r –
Absolutely love my hair ! 10/10
Customer –
I’m never disappointed. The hair is soft and the hair texture are so so beautiful. Keep curls well. Thanks the free gift. Love it! It was a great selection for me.the hair so longer and thicker!! !
Customer –
This hair is very full; i love it . Not a lot of shedding ; the lace laid very well.i love the density and the hair.this lace is very good; it fits my skin very well and is also very comfortable.i highly recommend
N***l –
Hair came super fast!! Love the color true to length
Customer –
Let me tell you, this wig is absolutely beautiful, soft and silky and amazing. True 100% human hair. It’s thick, the length is right, and it didn’t fall off. I really fell in love with it. As soon as i opened it, it came right before the delivery date. Thanks
Customer –
This wig is amazing,the color is great,and its super easy to install.i will 100% recommend this reasonably priced wig.i will definitely purchase this wig again.
3***r –
Very soft no smell would buy again and true to length
f***r –
The hair is coming very fast, about five days later. The hair is very soft, likes curly hair, and is easy to maintain. The hair is super soft, super cute, and looks exactly like the picture! Very thick and plump, very beautiful curly hair! I am satisfied with the quality.
s***r –
This wig looked amazing the part was perfect!! The hair is super soft and minimum shedding!and you can’t beat the price. The lace was even good! If you were questioning to get this, i’m here to tell you to get it. You won’t be disappointed
p***r –
I absolutely love everything about this wig!! Will definitely order more in the future!one of the best wigs i’ve ever bought!everyone complimented and said what an amazing hair
Customer –
I love this wig ! ! It is true to length and density , very soft and silky does not shed the lace is also perfect and knots does not need to be bleached i can’t wait to get it installed
Customer –
Hair wig is 100% human hair wig , sooo soft , will order it again
Customer –
Hair is so cuteee & fluffy. No shedding. Definitely recommend. Very cheap for a 36 in
Customer –
Amazing hair that’s silky and smooth. Length longer than what i expected and i’m in love. Came in three days with little to no shedding arrived with no smell at all.after a wash and blow dry this hair was laid with ease. Definitely will be ordering again.
Customer –
Hair lace is very suitable for my skin color. The density is accurate.the length is also accurate.soft and won’t knot.the lace is very transparent.it won’t lose hair even after washing.the color is as beautiful as the picture.thank you.
l***r –
Okay now i brought this wig for my birthday and this was my first time buying a wig from here and i loveeeee it it’s so full and it’s actually an 13×6 it have so much room the curls you can literally run your fingers through them it it doesn’t get tangled i’ll show you guys a pic when i get the wig installed. Oh and the shipping was fast as hell literally took a week and i’m not lying cause i expect yall to give real reviews lol
6***r –
This hair is absolutely gorgeous the texture is soft, it has no smell no shedding the hair was well,the hair is ture length, the wig is nice and thick and full, i love this hair and would purchase
w***r –
Beautiful colors. Hair is accurate length, color and density. The hair is soft, thick & no smell or shedding. The lace is nice & soft with natural hairline. Delivery was quick. Seller communication and customer service is superb. This is my frist purchase and i will definitely buy more. Very satisfied with hair and seller
z***r –
Love love love.. this hair it’s amazing, it’s so soft and silky. This wig is absolutely amazing. Very great quality wig
a***r –
I like this wig. It is very soft, curly patterns still exist.the hair is shiny and feels comfortable. Lace edge is also very suitable for my skin. This wig is worth it. I am very satisfied and strongly recommend you.
Customer –
The wig was definitely worth it i buy so many fromHT Mall. i love this wig the thickness of it especially the frontal definitely buying again the wig was definitely worth it.
7***r –
Love love love this wig , buy it. True to length , no smell or shedding and super soft. I ordered it for my birthday and it came quick and right on time just 4 days. Will order again.
9***r –
Purchased this wig for my birthday and it was so cute . Got lots of compliments. The highlights are so vibrant and the hair is super soft . Get this hair it is beautiful
6***r –
I loved this wig, its natural appearance, its quality of hair,100% human hair. I was really delighted with it, 100% recommended
n***r –
The hair is super soft. Even after bleaching the knots, washing, conditioning, blow drying, then flat ironing, i had very very minimal shedding. The package came very quickly and the seller was very good about maintaining communication. Will buy again soon
Customer –
The hair is very soft and flows very well, minimal shedding but looks like it may be tangled, the shipping was fast and i fell in love with it as soon as i opened the package when i received it, there is no smell and the curls are beautiful.
Customer –
The hair is exceptional. I absolutely love it. I was kind of nervous at first. But the hair came to a higher standard! It was full, cut perfectly, no smell, all for an affordable price. I will be purchasing again. I highly recommend this wig
Customer –
I received the wig and its exactly how i expected. The seller was extremely helpful and informative. The shipping is fast. Its soft and pretty. Very good hair. The body wave is nice and natural.
Customer –
I really am satisfied with the quality of the hair and no shredding. Will purchase again
4***r –
Hair is good, it sheds little. Great quality and texture I’m very satisfied, this wig is soft & really like it. easy to install.
t***r –
The wig is so beautiful, and it’s fitting to my head the length and texture of it are the best, full and bouncy. Girls, please buy this hair it’s worth it
K***n –
Lemme keep it a buck for the girlies 😑. Ordered a 30 in/ 200 density as we see it is not giving that at all. The lace don’t get me wrong is great but with the way it knots and gets dry at the ends is crazy n mind you I’ve been wearing it not even a week yet. It’s giving thin but it’s so call 200 density n that bih been shedding since I took it out the pack. DO BETTER
Customer –
Great wig and looks just like the picture and is 100% human hair ! ! ! Will definitely order from this company again! ! ? ? ? ?
Z***s –
This was my first time purchasing a wig from this company, and i am beyond impressed! From the moment i opened the package, i could tell this was a high-quality piece. The hair is soft, natural-looking, and incredibly comfortable to wear. The lace blends seamlessly, making it look so realistic that even my friends couldn’t tell it was a wig! Not only is the product amazing, but the customer service was exceptional. They were responsive, helpful, and ensured i got the perfect wig for my needs. Shipping was fast, and the wig arrived beautifully packaged. I’ve received so many compliments, and i already can’t wait to order another style. If you’re looking for a top-tier wig, btw i order a 26in 💗 ⭐ ⭐ ⭐ ⭐ ⭐ 10/10 recommend!