Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***a –
Love it heats up beautifully
A***a –
AAA, thank you very much. 😊
Customer –
Very nice and cool, working just the best with spasms of the muscles , i am recommending, just long delivery was
e***d –
it works. fast delivery. packaging is intact and without damage. wonder
Y***n –
Well packed and good quality
Customer –
I love it so much~
Customer –
Wow!! Excellent Product There is low heat to high Professional, convenient for work Very pleased
A***i –
Duge yaksla rich, I recommend!!!
Customer –
Nice product
Customer –
!!!!!!!!!!!!!!!!!!!!!!!!!!
Customer –
Applying a high-frequency cream to the sick body and massage will definitely ease the sick body.
S***r –
The product is excellent for massage It has temperature levels The only problem is that you cannot change it and need to change it
N***o –
Thanks a lot.
Customer –
Super
F***b –
You have to read instuction
Customer –
Order was received timely. Thanks!
황***r –
It’s a bit big for the face. The plug is European, so it’s loose. I need to order a Korean plug and connect it to use it.
a***r –
Fast delivery. The massage wooden handles are well in the hand. The hot stones with the wood are relatively heavy and therefore easy to trade when massaging. The loading time is OK. The stone is initially warmest at the bottom but then it also goes over on the sides. I can recommend the product.
H***g –
Although the shipping box was not that great, but the stone was in great shape. The wire is really long enough to move around the whole body. I test run it, warm up very quickly. I love it , it keep me warm on my neck for a long time. Great product, strongly recommended.
Z***a –
Satisfied with the product, I think I will use it very often. It heats up very well and is very convenient to keep in hand. I just regret not being careful when I checked the type of socket. So, I had to buy an adapter, but it’s my fault. Otherwise, the product is perfect. I recommend it.
C***D –
Very good article works perfectly
G***i –
.
k***g –
If there is a wider plate, I want to buy it
Customer –
I’m very satisfied, and everything went smoothly. Exactly as described. Top
O***a –
good product. The stone is functional and of good quality, with many heating functions. convenient to store. Fast delivery, but poor packaging and instructions only in Chinese. I would like it in English too.
진***김 –
All right.
a***r –
Looks very nice. The handle wood material is beautiful. May be the size could be a little bit small for big men palm. However i like it!
S***K –
It’s still before use, but it would be nice. #&#&# 3 &#^ #^ #-$ & #/$&$-$&$&$ $ * # & 27 #7 $&$$ 3 &$&$-$&$ $&$&4 & 4-$ * $7 # & 3 &$&$&$& 100
Customer –
Good, the heat is adjustable. It’s extremely hot. I can’t afford it The size is perfect, and the weight is also silent. One downside is that the plug is an EU plug, so it’s a bit thin. Recommendation for inserting a 4.8mm adapter.
Customer –
Excellent , thanks, all’s good here and everything it’s in good condition
S***K –
It’s still before use, but it would be nice. #&#&# 3 &#^ #^ #-$ & #/$&$-$&$&$ $ * # & 27 #7 $&$$ 3 &$&$-$&$ $&$&4 & 4-$ * $7 # & 3 &$&$&$& 100
S***K –
It’s still before use, but it would be nice. #&#&# 3 &#^ #^ #-$ & #/$&$-$&$&$ $ * # & 27 #7 $&$$ 3 &$&$-$&$ $&$&4 & 4-$ * $7 # & 3 &$&$&$& 100
M***o –
I made a good purchase, it is the same as the photo, it offers several temperature levels, it is better to heat it up first, and then start the massage. For me it is very relieving, it arrived before the date in the Canary Islands.
a***r –
The package was very bad. I don’t know how it came it is not broken. They should think about better package. Thank you.
Customer –
It’s so good. The heat is amazing.
Customer –
It’s really warm and nice, and my muscles come loose well.
a***r –
Excellent device, the heating mode works almost too well, the temperature is very hot on the first 3 notch. The stone is flawless. Extremely fast delivery, thanks to the seller.
Customer –
Product very solid.polecsm.
J***z –
Good quality, warm up very fast, I must check temperatures well, but I liked what I saw gray
Customer –
The shipment was made very quickly from the store, there was a little complication with the transport company that did not have clarity with the delivery point, in addition to the product that arrived with the box crushed. Fortunately the product arrived fine, I am happy, it takes a little longer to heat up but I tried it and it massages well, it heats up well. I recommend the seller ❤️ ❤️ 🙏
Customer –
It is loosely plugged into the 220v outlet, easily disconnecting from the power strip and frequently turning off.
Y***n –
Looks pretty good
ב***ץ –
The product is excellent but I thought it was an Israeli outlet
Customer –
The shipment was made very quickly from the store, there was a bit of complication with the shipping company who was unclear about the delivery point, in addition to the product arriving with a crushed box. Fortunately, the product arrived well, I am happy. It takes a little while to heat up but I tried it and it massages well, it heats up well. I recommend the seller ❤️ ❤️ 🙏
t***n –
Fine Recommend
R***a –
The device is great, it heats as per the assumptions, long cable, I am very satisfied
k***r –
I’ll write you well.
y***n –
I bought the European model to use in Korea, and I bought it for 580 won for the European plug… Oh, the shipping cost is 2500 won… It fits well…
Customer –
Great device. Arrived very quickly. effective
P***o –
wonderful, yes use it on the lowest levels because it burns.
V***a –
It arrived quickly. Everything is as described. I recommend.