Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***e –
When I first came across the product, I was surprised – the tools were very thin and flimsy. However, it turned out that the scissors and clippers cut the nails, the file filed them and the nail cleaning spoon did its job. Despite the small thickness of the tools, they did not undergo permanent deformation – the material was quite elastic. The case was well made, the material was pleasant to the touch. Delivery time: 161 hours and 51 minutes from purchase to collection in Poland.
L***i –
Everything is OK, good quality. I recommend
J***o –
Very pretty. It looks difficult, but it can be suitable for a handkerchief. The scissors and nail clippers cut quite well.
M***r –
N/A
C***r –
nice set
m***r –
Very economical and arrived very quickly between 6 days approximately clear I ordered other things but it arrived early
E***z –
Good stuff for the price
I***o –
It’s okay
Customer –
The set of nail scissors is seductive, but it is not suitable for regular use. The nail cuts are very small and do not have the strength to cut a thick nail. The scissors do not cut. The entire set of tools appears to be very fragile…
Customer –
Pretty good 👍
Z***i –
Product quality poor
Customer –
Really tiny, not bad
E***s –
Very handy to bring and it comes in a small wallet-like holder. The value amount is very affordable for this set of hygiene tools. A good gift idea to add as one. Thank you.
l***n –
Order it’s handy and good to travel with. Package came just as pictured with everything in the pouch. Fast shipping go ahead and buy this little handy care tool kit.
R***a –
Beautiful and very practical to take on trips. I am satisfied with the acquisition.
S***n –
Very handy to have!
Customer –
Arrived on time. It’s good as expected.
g***r –
Love this little travel kit. It’s small enough to actually fit in your pants pocket and definitely easy enough to store in your luggage. Quality of the contents are also of decent quality. Very please with this purchase.
f***r –
Nice.
M***y –
Useful
j***z –
correct
E***a –
excelente
D***k –
Super
Customer –
Receipt before the scheduled delivery date in undamaged packaging, corresponds to the description. I recommend it to you!
U***o –
Good article
F***a –
Set quite complete, the nail clipper fulfills its function although it is a little smaller than expected (my fingers are large).
Customer –
Perfect, just +++++++++++, thank you
J***r –
Good quality
C***a –
Good as described
A***R –
Good recommended item and good quality looks good.
M***a –
The metal material is thinner than expected and necessary. Therefore, the scissors are springy and difficult to hold in your fingers.
a***r –
Super
n***r –
They were exactly as described and worked perfectly. I would not hesitate to purchase again.
M***h –
Everything works very well, great for on the go.
B***t –
very good to take you on vacation
a***r –
The scissors are very oddly sharp on the point and on the outsides. The handle is also very small. The seller shipped it fast. It is accurate to what you see.
G***n –
It was what I needed
A***a –
OK good thank you.
B***r –
Amazing my husband love it not only he loves it but he like that it came super fast the product it self is good the price it self it’s good i really recommend also it’s a good carry one small and cute
L***B –
Very pleased with this set of nail clippers. They are sharp and clip my nails very easily and sharply. The scissors are the perfect size to cut any small areas. I hate having tags on the back of my shirts and i am always cutting them off. These scissors are the perfect size to get into the stitching without damaging the shirt. And, the travel pack is perfect for throwing in your suitcase for travels.
Customer –
I recommend
S***z –
Better then what I expected to be a free item. Fast delivery as well.
h***A –
Ok
J***s –
Pretty nice kit Easy to carry and nice quality overall
Customer –
As described. Happy with purchase
m***s –
worked as expected, except for the scissors, which could not cut anything, I would not buy it for that, but the nail clippers are great
B***l –
Great and very good quality
J***r –
I’m fine
K***i –
Great product. As described. But delivery was later. Thanks!
V***y –
Good
D***Z –
It is small but I see it as perfect for traveling, the case is very pretty and can easily be saved anywhere. It has arrived very quickly, I hope the materials are of good quality, its appearance is very good
S***z –
love how it looks works perfectly thank you
Customer –
Excellent product, super comfortable to use
Customer –
Worked well on my ingrown toe nail
J***r –
Hey guys it was nice that i can’t give this five star four is just going to have to do it for you god bless
S***n –
looks great havent tried it yet
R***I –
Looks great, very good price
M***o –
Well received. Good product
J***y –
Very handy and good quality
A***o –
Non male
J***e –
Looks of poor quality
Customer –
Awesome to have and the casing is very nice too
Customer –
Nice presentation, effective nail cutter,
8***r –
Very acceptable
C***e –
They are beautiful, my daughter liked them very much, then I will see if I buy one more. I liked it, I found the color beautiful.
a***r –
Good quality and great for travel
Customer –
Clean looks and comes with everything in the photo
Customer –
I got for free and the material is good. No complaints thanks
K***h –
nice little set. the individual pieces seem well made and the case keeps everything together
s***r –
nice set. love the color. fast shipping
N***d –
Lovely compact set fantastic for travelling
P***r –
Very nice Sharp
Customer –
Nice but easy to break. Cheaply made
C***e –
Happy and pleased super fast shipping wow
E***s –
All is ok !
L***s –
It arrived fine and works perfectly.
Customer –
Yet to try out but as described & would make a nice gift or handy for travel
Customer –
Yet to try out but as described & would make a nice gift or handy for travel
J***s –
Came in good condition and really quality
K***r –
Good quality everything’s there that you need to do your nails excellent price
a***r –
Pretty nice, unbeatable for the price.
R***z –
They work great
Customer –
Top very good
Customer –
Cute and handy little set of manicure items Thank you
p***r –
Good set.
R***o –
just what i ordered
s***r –
you cannot beat the price for these. awesome.
J***n –
Great little kit for traveling, I leave the kit in my backpack so I can have easy access. The curved clippers are new to me and make it easier to get my toe and finger nails without cutting myself. They are sharp and well built. Arrived to U.S quickly.
M***i –
Everything is okay. Thank you! !