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*This doesn’t include our 2-5 day processing time.
-52%
Natural Rose Jade Roller Gua Sha Face Jade Massager
$ 14.00
Buyer protection
Safe shopping
Easy returns and refunds
Free shipping worldwide
| Weight | 9 kg |
|---|---|
| Dimensions | 5 cm |
| Hign-concerned Chemical | None |
| Application | Face |
| Material | Natural Jade |
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Shipping Policy
Shipping & Global Delivery Policy
Focus: The importance of thorough delivery and global reach.
Global Shipping Standard: To provide the best value and variety, our products are sourced globally. The standard delivery period for worldwide shipping is 7 to 40 working days depending on the proximity of the seller and buyer.
Order Processing: Every order undergoes a professional quality check. This processing period takes 3 to 5 working days before the package is handed over to our international logistics partners.
Tracking Milestones: You will receive a tracking number once your package is dispatched. Please note that tracking updates may have a slight delay while the item is in transit between international hubs.
Customs & Importation: Since we deliver worldwide, customers are responsible for any local customs duties or taxes applicable in their country.
Advantages of Our System: This longer delivery window allows us to offer unique products at competitive prices by shipping directly from international warehouses to your doorstep.
Refund Policy
Refund & Buyer Protection Policy
Focus: The relevance of security and customer confidence.
Extended Protection: We offer a Full Money-Back Guarantee if your item does not arrive within 60 working days (to account for the 40-day shipping window plus potential customs delays).
Condition of Returns: Items must be returned in their original condition and packaging. Due to the international nature of our logistics, return requests must be initiated within 7 days of delivery.
Defective Products: If an item is damaged during the long transit period, please submit clear photos via the \"Store Inquiry\" button. We will prioritize a full refund or a free replacement.
Refund Method: Approved refunds are credited back to your original payment method (Mobile Money or Bank Card) within 5 working days after the claim is processed.
Cancellation / Return / Exchange Policy
Cancellation & Exchange Policy
Focus: Advantages of early communication and professional support.
Immediate Cancellations: You can cancel your order within 12 hours of purchase. Once the order has moved into the \"Processing\" stage for international dispatch, cancellations are no longer possible.
Exchanges: Because of the 40-working-day shipping cycle, we recommend double-checking sizes and specifications before ordering. Exchanges are only supported for defective or incorrectly sent items.
Address Accuracy: It is the customer\'s responsibility to provide a precise delivery address. Changes to the shipping address cannot be made once the item has left the international port.
Direct Communication: For any inquiries regarding your package\'s location during the delivery period, please use the hometouchmall.com messaging system to speak directly with the vendor.
Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
General Inquiries
There are no inquiries yet.
Real customer reviews
Only logged in customers who have purchased this product may leave a review.
e***r –
Excellent quality of the stones, I recommend
J***m –
That’s fine. Satisfaction
Customer –
Good
N***a –
Great!
y***r –
I haven’t used it yet, but it seems good.
춘***송 –
Hmm, I think it’s okay. I bought it because it was cheap.
Customer –
It arrived earlier than expected and very well packaged, it looks of good quality and feels like natural stone. I recommend it
d***d –
good quality and fast shipping
Customer –
I needed one of these
P***l –
It arrived broken 🙁
F***s –
Fast delivery. As advertised
j***r –
It’s really made of stone and I loved it.
S***a –
This is my first time having these tools. The gua sha is small and light weight which makes it easy to hold. The jade roller is also easy to hold. I can’t wait to use these products!
Customer –
Thanks.
j***n –
It’s the same
Customer –
Everything is OK. Product as described. I recommend.
A***r –
h
T***o –
It has a smell of concentrated tobacco. Don’t those who pack it wash their hands? I’m just saying, the other thing is very good.
R***r –
Ideal for massages
a***r –
great
L***e –
Came whole
n***z –
It’s great, it’s jade and it’s beautiful, I recommend it.
Customer –
As described
Customer –
Very good, I think it’s super top, works well.
r***r –
Natural jade stone for massage MTO good, massage the face, neck, take off wrinkles, good cost-benefit,
Customer –
I came with the company I know. Apply lotion on the face and use it well
M***i –
Well-wrapped order, real stone, heavy and cold, not plastic. The only problem is that it broke on the way. Other than that, the quality is good. I’m just discouraged because it was broken on one side and I won’t be able to use it.
Customer –
Real stone
Customer –
Good article. Real Jade. I received the order well protected.
Customer –
Otimo scooter
M***C –
Everything is excellent. True jade. Everything is in accordance with the description. Fast shipping and well-packaged.. Highly recommended for this seller.
M***r –
It is beautiful and heavy, it looks like a stone. 😊 Thank you very much
Customer –
Great for it’s price but the craftsmanship is not as ideal
M***a –
To be seen, I don’t know if the stone is real. Thank you.
m***r –
as described
P***r –
Very good quality, works well.
Customer –
fast delivery and it is indeed made of stone. Unfortunately, the packaging is not that great. I would have liked to give the item as a gift, but wrapped only in plastic like this is not ideal. Now I just have to find suitable packaging myself.
A***T –
In accordance with the description. I will try it tomorrow but the rolls are well mobiles. Cool to gently massage the pockets in the morning
R***2 –
it’s excellent
C***o –
Very well packed!
Customer –
Really natural stone. I loved!
E***m –
Ok
M***s –
I like it, but the biggest roller keeps coming off. I had to use a pliers to tighten it, now it stays in place better. I would have liked it if there was a folder on how to do it, I didn’t have contact with the seller.
C***s –
Sent fast Arrived before the deadline Arrived well packed Came without malfunction I received and I am evaluating the delivery without testing, then I will describe it better when testing, but I already thought it was great and I have no doubt that I will recommend🥰👍
m***m –
Nice and functional
Customer –
Are super father, nice
j***n –
Ok
K***d –
La
l***l –
Arrived on time, when you roll it on your face it grips or makes noise not very pleasant I’m not even sure if it’s jade.
N***e –
came safely. gua sha is a bit smaller than I thought but that is ok. thank you seller and for the delivery people. feels like real stone. (ordered with bundle deals offer as this is my second time)
Customer –
It is a product made of stone. I think that the roller is a better product, but in the spatula, the processing of the Valley part feels slightly sweet. However, I was satisfied because I could buy it cheaply.
L***. –
very cute, real stone
Customer –
My face looks a little smaller and I like it.
K***r –
good
Customer –
Good, I like it
O***a –
everything is great
I***a –
My wife liked it. Thank you
I***o –
it arrived broken
a***n –
Super
a***r –
Massage effect for use to organize eyelashes
M***s –
This is not natural jade
E***e –
It’s okay.
A***o –
Good product, but it came crooked and some of the stones came loose, but I fixed it and everything is working now. You need to pack for shipping with more care.
P***k –
okay, I recommend