Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***o –
Watch quality is great and delivery was fast, under a week. However there is a speck of dust in the watch face, as well as a stain at the top left corner. This is only visible when the hands are not blocking. However this reduces the overall quality greatly. What is the point of a nice bracelet if the watch face has dirt inside. I am disappointed with this. Communication with seller was decent until i raised the above issue. No follow up after. So buy at your own risk. You may have a watch face with dirt/dust inside
M***o –
Excellent watch, quality is good. The Tiffany color looks beautiful, even more than in the photos. My doll is 18cm, so it fits me very well.
C***a –
The watch is amazing, it really feels like you’re wearing a patek. The quality is immaculate and i would definitely buy more to add to my collection. One thing that a tiny bit bothering is how sharp the edge of the claps are and how it mashes up the hair on the arm 🥲 . Other than that, go for it you will not regret it 👌🏾
Customer –
All perfect
P***X –
Very satisfied.
a***z –
The strap pulls my wrist hair, it’s not very comfortable, could it be the quality of the bracelet?
L***r –
The watch is beautiful and elegant, the delivery experience with the ecoscooting parcel agency was bad as always, here in Tenerife it works horribly.
M***l –
I have got what i have been expecting. Very attractive watch for the price i have paid. It’s is highly value for money. Good finishing, good back windows, good bracelet. Very thin watch it. Fits very well in my 7 inch wrist. It’s even looks better than my $300 + san martin watch. Though i ve paid just 1/4 th ofnsan martin. Only recommendation for maker that water resistance could be higher. I recommemd the seller.
a***r –
It’s a very nice watch, however from the pictures this watch looked gold. It is actually rose gold
M***r –
Impressed with the quality of this watch for the price. Easy to adjust the links and reliability of the movement is fine so far. I cannot fault this watch in any way. Recommend to all.
E***r –
The watch is of good quality and I am delighted.
Customer –
– homage to PP Nautilus very successful. – unbeatable value for money. It was a bit difficult to remove the links from the bracelet.
N***t –
Good
N***a –
A very underrated clock in the phono is not seen well but it does give the quality of a very expensive clock… And the mechanism is like butter… Very satisfied
L***r –
Nice commemorative watch but unfortunately the band is very sharp
Customer –
Very nice watch. Good weight, feels solid and of good quality. Feels very nice on the wrist although it will pinch some hair sometimes.
M***o –
Wow! The quality and looks of this piece are way above it’s price tag. Although it’s not *perfect* per se – for the price it’s simply amazing. The bracelet is extremely large and rather hard to adjust though. :d
a***r –
sharp-edged
S***D –
Very pretty and achieved. Quality at the best price
A***r –
Excellet watch for the price. Feels very luxurious and matches looks the part. Screw down crown is a nice touch for added water resistance. Really happy with this purchase
I***r –
Excellent elegant watch, beautifully and securely packed. Arrived with a tool for adjusting the bracelet to the arm – very convenient. Fast delivery. Many thanks to the seller!
U***l –
It feels high quality and is a nice watch, let’s see how it lasts and behaves over time.
G***s –
Just received the watch a few moments ago. Like others i was surprised it was rose gold. It does say rose gold in ad so my fault but picture looked regular gold. I am happy with color. Unfortunately, does not close properly and band pulls out hairs. Otherwise looks great. I have the stainless steel pink dial version also and that one has a much better build quality.
H***r –
Very very good quality and very very beautiful.
a***r –
It took a while to ship, but the watch compensates for waiting. The clock is an absolute dream. It looks very high quality, is not too heavy and the automatic drive runs perfectly and accurately. Of my seven watches (Benyar, Junghans, Pagani and Omega), it is currently my absolute favorite watch. Clear buy recommendation!!!
M***I –
Good luck.
D***w –
nice watch, difficult to make the strap smaller
a***r –
very good for the price you pay, functional, came well packaged and with its cleaning cloth very good.
M***n –
Really nice watch. The second hand is almost a sweep, and the brown dial does have some sun ray which is always appreciated. This is rose gold and it’s a more intense coppery pink rose, really pretty. Strong value for the money.
a***r –
Wow, this one is seriously good! Dimensions are spot on. Execution flawless. It feels and wears very premium.
f***r –
Very beautiful homage watch! The watch matches the announcement, the strap is easy to adjust, and the quality is as expected! Let’s see now over time!
Customer –
Very fast delivery!!! High quality!!! Much better than it looks in the photo!! !
B***m –
Obviously it’s not a patek but nevertheless a very nice watch. Very happy with my purchase