Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***o –
All good
Customer –
I bought this for a stroke victim who needed to stimulate muscles that were no longer working. Item came within a reasonable amount of time and the price was right. It works as intended. The unit has a simple interface which is fine, but i wish it would have more battery indication of charge status.
r***r –
Well arrived a little difficult to use finally to understand its operation, I have a lithium battery so don’t worry like me if you see that there is no spring for the batteries 😅 Arrived at the meeting point in 15 days
A***e –
Super
c***r –
Very good
G***A –
Excellent product and fast delivery. Despite the fact that there are 2 lines of 4 electrodes, but the power is stronger and greater if you use 1 led – 4 electrodes. It has a lithium battery and also works from the mains. EVEN!!!!!! !
S***c –
Recived, but not teste jeet.
b***r –
Unfortunately, complete junk. Could be very good if it actually worked, but there seems to be a problem with the electrodes and mostly it doesn’t work. When things do manage to connect, it works for a couple minutes and then disconnects.
A***c –
Perfect, thank you.
M***o –
Item is really good, the seller is excellent!! !
a***a –
Very good.
g***r –
As mentioned in the advertisement
T***n –
I liked it… ❤️ ❤️ ❤️
a***s –
Very good product many thanks
A***o –
It arrived in good condition…now I’m going to charge it to see how it works.
C***l –
Excellent article
B***s –
Very good!
J***O –
excellent product
М***р –
Not a bad thing, very good at massaging.
g***s –
Very good item, delivered within the estimated time.
M***e –
Very happy, works perfectly
J***O –
good product
И***ч –
Awesome stuff. This is my first time using this. Only the gel is missing, I ordered it, waiting because the electrodes are already sticking poorly.
j***l –
Very well received. I can’t wait to try it.
E***o –
Contento with the product and with the price that is
s***e –
Good,i like it!
G***o –
Very good product, the order arrived quickly.
a***r –
For the price I am surprised. It is confusing because of the negative and the positive, the cables should have different colors like the high-end ones to differentiate them. I have not tried all the programs, but it gives good vibes!😂
V***o –
Received on time and it’s exactly what I ordered.
0***r –
I liked it, I recommend it.
n***y –
Incredible, as an athlete I had several devices like this. But this one is better and easy to use, and even in terms of product efficiency. I’ll take another one
Θ***ς –
Very powerful very good the only minus it was the battery its not keeping enoug time and need charging. There is six pouches for massage. And after that you should cover up with the plastic