Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
I bought it to install a window opener that automatically opens the window, but it’s small, pretty, recognized well and good. One thing that is disappointing is that it would have been better if it had operated with a USB C instead of a battery, as there would be no restrictions on installation.
I***y –
Works excellent
Customer –
The item arrived and looked way smaller than i expected. I will try soon and i hope it packs more punch than it looks
Y***a –
Very good, meets what was promised
Customer –
Good seller, fast shipping
M***a –
It worked perfectly. Installation without setbacks. I am very satisfied.
D***r –
works great
B***e –
work fine.
m***a –
Fast delivery, working per4
Customer –
Quick delivery
M***a –
Excellent product, highly recommended, I just used it to install sensors on the doors and windows.
S***r –
perfect!
c***d –
Good product
B***i –
Not paired with smart lighting devices.
T***s –
It works very well, it is compact and efficient.
L***s –
I recommend it to everyone, the product is good, everything works fine
Customer –
I’m very positive about it, just received it but haven’t tested it yet.
s***r –
The gateway works perfectly. The connection to the Smart Life application was easily established. The Bluetooth devices were detected without any issues! Really looking forward to adding more home automation elements to this gateway.
e***r –
I can not tell is it working properly or not because i bought wrong product(bluetooth instead of zigbee) by simple key error. Be careful what product you buying.
H***e –
Item arrived quickly and in perfect shake. Works great.
G***e –
Looks good seems to work good
A***o –
Fast delivery, everything works.
Customer –
Works well with tuya smartlife app. Not much range/distance, i needed a heap of smart sockets to act as repeaters to get full house coverge
Customer –
Conforming Works very well
D***o –
Maravilloso, it works very well.
J***R –
Works well, easy to install and configure.
m***m –
Super small, works wonderfully link easily
S***E –
Very good product!
m***a –
Perfect
B***t –
As described, arrived quick. Had to add gateway manually, but once that was done, it’s working perfectly.
D***g –
Received the item, but yet to try it out, it look ok. after using it for 1 month than i will give better review for this products
k***z –
Easy to use but it doesnt have enough signal i think to detect far device
Customer –
All good.
A***n –
Perfect
R***F –
super! 👍
C***r –
Light and portable device, very easy and fast installation, perfect!
T***n –
Works good. No issues
D***y –
Works fine, everything is set up Does not work with all power blocks
I***a –
Conforms to the description
I***v –
Elementary connection, everything is very simple and works great. ZigBee devices are easy to find.
M***a –
Received the item. Thank you.
J***c –
Good product
Customer –
Got it
R***a –
Easy installation, well packaged product. It arrived on time, very good product.
P***y –
Delivered in 8 days. Connected to the phone. I can’t say anything else, since there are no Tuya devices, they are still on their way to me.
G***n –
Now all my zigbee connections are working properly.
A***c –
I expected something bigger. This is my first time with a zigbee connection. It has a really short range. I’ll solve it with repeaters. It doesn’t have a lan port. You only need a usb power supply. The cable is included. Other as described.
s***r –
Ok
e***R –
Works well
Customer –
This is my second one for my second home , works good , you may need a repeater if in basement or a very large home
M***n –
Works as advertized.
E***r –
Conforme
O***v –
Can’t connect it