Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***r –
Excellent easy to set up
J***n –
seems to be a good product
D***z –
I arrived fast and it is functional and of good quality
P***i –
finds keys, do not finds phone. app can not work in background so you can only find your phone when you have app opened.
Customer –
It’s pretty accurate.
Customer –
Overall is not bad, hanging on the car, you can put it anywhere, the price is right, cost-effective, put it on the old man’s keychain, multiple guarantees.
Customer –
It’s not bad, and is better than expected,, rest assured.
P***l –
Doesn’t exactly match my search because not discreet
Customer –
Good
P***t –
Works very well with the Myitags app
Customer –
works great. The tracker was connected quickly and the app is easy to understand. I’m curious how the search works
E***Z –
I already received it, it looks good, I hope and if it serves me a lot.
J***d –
Well received
Customer –
Not that great in finding the keys
M***a –
The device is used exclusively for Bluetooth location. After moving away, you can signal to leave. This has nothing to do with GPS, as it is located on the map by the device that is connected to it. It doesn’t work like AirTag.
l***r –
I have to say. That. This. Small. Item. And truly. Beautiful. Yes. Colleague. Bluetooth Ed It’s really nice
c***o –
Very good quality ratio, fast delivery
a***r –
👍
L***e –
The manual has very tiny characters, so you can hardly read it. The tags and the app work, but I wanted to use the tags to trace missing suitcases while flying. The acoustic alarm goes off when the tag is further away from my phone, which is not what I want. I want to trace it without any noise.
S***o –
Tracker only works up to 8 meters away from phone. It is no useful for my purposes. You can only use it to find things in your house, doesn”t work if you loose anything on the street.
t***r –
No more worrying about me not finding my keys.
m***s –
Everything is fine
L***k –
I bought it to put inside my suitcase and locate it when I go abroad, very good connection operation.
L***y –
The logistics were quick and the positioning was accurate.
F***o –
Within the expected time
Customer –
easy to install and functional!
t***a –
goood
Customer –
Ok
A***y –
Haven’t used it yet
S***A –
The positioning is very accurate, and all small things that cannot be found can be retrieved through it.
N***a –
Nice!
j***q –
Does not connect me and apparently it is because the battery was discharged, I will buy a new battery and I will test it better because it does not connect to the application
X***t –
it works perfectly. please the qr doesn’t work
Customer –
It’s good to bind the tag directly to the hand, and the function of finding it can be seen.
O***s –
Installed the app, the phone started to buggy. Data can be viewed only with Bluetooth connection, so if you lose the label, you will not find it. Stupid вещ.
d***z –
It’s fast before I tried.
r***n –
received it. not yet tested.
d***i –
I still have to try it but it works. it turns on and I downloaded the app. works. easy learning
n***r –
It looks good quality I have not tried it but I will do it and then I updated it arrived on time well packed all well I hope it also works very well it looks that it has good finishes and especially that it did arrive and at least this store arrived on time, you can see that it does comply because There are others who tell you that they are going to send you a toolbox for a super price and you get a pela potatoes. It is not literally physically they sent me a pela potatoes, happy with this product that is what they promised, I hope it works for the 100 to be able to sell it and if so ask Plus
Customer –
maibe I dont know how to use
I***e –
Just attach it to the heat string…it’s good
N***3 –
Everything is perfect! The delivery time is a bit long, but I’m fine.
Customer –
The order arrived quickly, it looks good, I still don’t try it. Is like the size of a 500 Chilean peso coin. Looks the same as the images, very good description of the product
Customer –
Compliant, we should just warn that this badge does not have the technology of gps
f***y –
The item matches the description. Packaging and delivery ok. You need to download an application to use it.
G***D –
Confirm with the description. Works correctly with my electric garage door. fast delivery. I recommend.
Customer –
My sister is always losing things, so I bought this for her in hopes that she won’t have to find things at home as often.
S***n –
I was thinking of buying a tracker for sim card…
I***o –
Yesss works
O***z –
It seems to work well, I still have to try it. It’s a shame that I didn’t include a keychain or cord to link to the Tracker.
T***r –
perfect
Customer –
It connects very quickly and locates very accurately
A***o –
Ok