Privacy Policy

Home Touch Mall (hometouchmall.com) is a registered hybrid e-commerce platform and retail marketplace operating in Ghana (Registration No. BN315810926, TIN: P002216068X). We are committed to protecting your privacy and managing your personal data transparently in accordance with the Ghana Data Protection Act, 2012 (Act 843) and international standards, including the General Data Protection Regulation (GDPR) (EU) 2016/679.

Our vibrant online marketplace brings together high-quality locally manufactured Ghanaian products alongside carefully curated international dropshipped items on a single platform. This Privacy Policy outlines what personal information we collect, how we process it, and how we protect your data across all transaction methods.

1. Information We Collect

To process orders, arrange shipping, and provide a personalized shopping experience, we collect:

  • Contact & Identification Data: Your full name, email address, physical delivery address, and phone number.
  • Transaction Details: Purchased items, order quantities, delivery preferences, and payment receipts.
  • Technical & Browsing Data: IP address, device type, browser specifications, operating system, and on-site navigation paths.

2. How We Use Your Data

We process your personal information for core operational purposes:

  • Order Fulfillment & Logistics: To assemble, pack, ship, and deliver locally made goods and dropshipped products directly to your doorstep.
  • Customer Support & Communications: To provide order updates, tracking information, and customer care assistance.
  • Store Optimization: Technical data helps us enhance store navigation, improve website speed, and deliver a responsive experience across desktop and mobile devices.

3. Third-Party Data Sharing & Secure Payment Gateways

We partner with established third-party services to deliver seamless operational, shipping, and payment workflows. Data access is strictly limited to what is necessary for service execution:

  • Payment Processing (Paystack & PayPal):
    Paystack: Securely handles Mobile Money payments (MTN, Telecel, AT) and credit/debit card transactions within Ghana and Africa.
    PayPal: Securely processes international card payments and PayPal account transactions worldwide.
    Home Touch Mall never stores raw credit card details, PayPal passwords, or Mobile Money PINs on our servers.
  • Fulfillment & Dropshipping Partners: For dropshipped orders, order details (item selection, recipient name, delivery address, and contact number) are transmitted securely to verified global fulfillment suppliers solely to dispatch your package.
  • Local Manufacturers & Artisans: For locally produced goods, seller and warehouse partners receive your order details to pack and dispatch items directly from local hubs.
  • Logistics & Courier Services: Regional and international shipping providers receive your delivery address and phone number to complete doorstep delivery and send tracking notifications.

4. Your Privacy Rights

You maintain full control over your personal information. You can contact us at support@hometouchmall.com at any time to:

  • 1. Access: Request a copy of the personal data we hold about you.
  • 2. Rectification: Update or correct any inaccurate personal details.
  • 3. Erasure: Request permanent removal of your personal data from our database (subject to statutory accounting/legal retention requirements).
  • 4. Consent Withdrawal: Opt out of marketing communications or optional data processing.

5. Consent & Policy Acceptance

By continuing to use and shop on hometouchmall.com, you consent to the collection and processing of your details as described in this Privacy Policy. If you do not agree with these terms, please discontinue using our webstore.

6. Contact & Business Identification

For questions regarding this policy or data inquiries, reach out directly to our team:

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