Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Appears as described
В***о –
peleznaya вештица.
M***u –
Functional Product exelent
Customer –
Same as the advertisement. All items came.
G***o –
The product is as described, although I have not tried it, I have been able to verify that the connector fits my EMS machine.
Customer –
Not compatible with Omron. It is smaller than Omron genuine. The connection size is larger than Omron genuine, and the cord cannot be connected. You can’t use this pad unless you buy a separate code.
Customer –
I got the right amount they are packaged to gray and they were packaged to where they stayed sanitary
r***r –
Cheap price per pad. Works well
A***O –
It is as advertised and arrives on time, it looks quality, it is not verified in use.
P***e –
Bought as spares, so assume they work as well as the ones that came with the unit.
Customer –
it is perfect product and could be used many times .
a***r –
Very good product if it works super well I recommend it widely
A***f –
As advertised.
M***r –
good material. Thank you
H***J –
According to the description, I haven’t been able to try them yet.
j***a –
Good article
Customer –
they are my parents
j***j –
Perfect!! ! This is a wonderful benefit. Thank you!! !
j***o –
Perfect.
j***r –
They are well made
L***O –
All correct, delivered in 5 days
J***R –
Excellent pads for use. They have enough gel to stick very well. Quality price worth emphasizing.
r***r –
Product consistent with the description. I recommend
H***r –
Thank you.
k***r –
I received 10 pieces, they are very good.
p***o –
As always, everything is fine.
J***o –
Good quality, they stick very well.
c***a –
Excellent item arrived very quickly to Mexico, without a doubt I will continue buying from this seller, I recommend it.
Customer –
Ordered on: 2025/05/10 Arrival date: 2025/05/15 One of the six items I purchased by choosing from the best selection. It is very convenient as it can be used as a replacement electrode pad for both the old National low-frequency therapy device and the recently purchased Chinese-made EMS device. I also want products in other shapes.
I***u –
They look quite good. we will have to try them
S***v –
Came quickly
M***o –
It’s okay
E***e –
I appreciate the fast shipping but it not really strong enough
3***r –
bien
J***s –
Ok.thx!
M***S –
Arrived perfectly and within the deadline.
p***s –
Awesome job keep up the good work god 🙏 Bless you
Customer –
Good value for money.
Customer –
Good material.
Customer –
everything OK
Customer –
Received and in good condition, haven’t tried them yet sure they will serve their purpose.
Customer –
Was want i needed
C***y –
Nice extra pads for machine at a cheap price point
M***N –
Delivery before date Conforming item Thank you.
C***h –
The product was packed well. After inspection no defects and no damage was found. Quantity corresponds to the declared on the seller’s page. The product is fully suitable for the massager I have. I will check the quality in further use. Satisfied with the product. Seller and store recommend.
a***s –
It works well for my machine, it bores my skin very well.
E***r –
Perfect. I recommend it.
A***A –
The product arrived very quickly. It arrived 15 days earlier than expected. It matches what was expected. For its price, it has an acceptable quality.
r***o –
The product is as I expected and matches the description.
Customer –
Father’s product works very well
P***r –
great quality, suitable for various massagers
A***z –
They arrived safely, this is the second time they have bought thanks to the seller.
S***Z –
Everything is okay
j***r –
Great tack. Pads works well with my tens unit.
D***r –
Very good, thank you ☺️
S***o –
Great
J***n –
Thank you again
b***o –
Perfect product arrived in very good condition, very friendly seller, arrived earlier than expected. Thanks.
Customer –
no one tried anything
J***a –
Ok
7***r –
Perfect
M***a –
as in the description
Customer –
It’s a pity that I don’t need anything because I bought the appliance and it doesn’t work, it’s worn out for me…. because of the value of this item it’s not worth donating 🤷
a***r –
it’s good, works well as described.
C***d –
Awesome and very fast delivery!
Customer –
The product is super good
L***y –
Perfect, it arrived quickly and well packaged.
J***Z –
Very happy and very happy with this purchase, the shipping was super fast to Mexico.
J***o –
Good quality price ratio
C***n –
Excellent
Customer –
Excellent quality, I will definitely order again.
Customer –
As described but not yet tested.
J***z –
It arrived safely
Customer –
great, works
U***r –
Good item
j***j –
Work great, no burns
T***a –
Good
V***z –
excellent product
e***r –
they meet what was expected
Customer –
Great price for extras. Looks the same that comes with tens
K***M –
Recommended. A great pack of replacement pads for a tens machine.
A***s –
I got it quite fast
E***k –
I’m very satisfied, thank you
A***n –
You can trust the product and the seller.
Customer –
According to the description. goes impeccable with me. device
O***s –
Excellent material, good presentation, meets the published delivery time
G***e –
Bon
Customer –
Ok, it’s very good for me.