Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
This wig is one of the best wigs i have bought. Super soft, full. I have had it installed for a week now , no heat has been added! I love this wig and im positive you will too
Customer –
The wig is 28 inches. I love this wig, it’s exactly what i was looking for.
8***r –
I really liked this product, fast delivery, good presentation, soft hair and good quality, do not hesitate to place your orders at this store
j***r –
This hair was everything it was melt down n prepluck. I didn’t have to do nothing much . Density was also great . Definitely worth d money.great quality, and i recommend this hair
Customer –
This wig is very nice. The knots are very small. The hairline looks natural. It’s very comfortable to wear this wig. Very silky, and no shedding when i run my hand through it. I would recommend this hair.
r***r –
The hair sells good, there is no odor, the arc of the waves is still very good, and it is still very elastic.
7***r –
I like my hair. It is beautiful and fresh. The lace is thin and feels comfortable. No smell. Hair is very,very fluffy, high quality.
Customer –
This wig was great. It had no smell and little to no shedding. The hair was very soft and shiny. The lace is thin and melted easily. I definitely would recommend !
Customer –
32 inches i bought.if you want to buy, please do not hesitate, it is definitely worth buying.
z***r –
They never let me down. The packaging is good and the product is of good quality, i have no complaints. Super soft, perfect color, no shedding. They are super quick to respond to any issues you may have. Also, i have my hairstylist do the styling for me. I like it very much.
2***r –
Came earlier than expected! Hair nice and soft, no hard smell, minimal shedding, and just what i wanted!
Customer –
This lace is amazing completely melts to the scalp the hair is tangle free no shed and it’s so dang bouncy i love it
Customer –
I ordered this wig for my birthday & I loved it! little to no shedding, definitely a 10/10 for me.
Customer –
I loveeee this wig. It’s super soft and not a lot of shedding. Highly recommend !
Customer –
The wig is beautiful.it is 24 inches wig. Little to no shedding and feels silky smooth.
Customer –
Very nice human real hair,i was fascinated with this wig.the wig was easy to wear,and looks very cute and nice.hair is soft and has no bad smell. Bought the 32 inch wig.
i***r –
Absolutely love this wig perfect fitting no shedding great quality would definitely recommend
Customer –
This wig is very thick, the color looks natural, no tangles, and hair loss is rare or even mild,the quality of these wig is very good, i like it very much, not easy to deform!
8***r –
Its soft and manageable youre not going to get a better wig for the price. Everybody been asking where i get this unit from. They cant believe it..
Customer –
This is some really good hair I would buy again 10/10
2***r –
If you’re looking for a quality wig on a budget, i would definitely get this wig.real human hair 100%;little to no shedding;no odor;no tangles;and easy to manage.
Customer –
Love the hair ! !!!!! Soft and full oh & shipping was fast，look at this hair,super beautiful,i wear for a few days,it has no problem at all,very breathable,very comfortable to wear
9***r –
I love this wig! !the hair smells great and is very soft. The texture of the wig is very soft. Very practical to style. Not hard to manage. No tangles whatsoever. Very heat resistant. Lots of lace room so i can do a center part, side part, bangs and layers. Still looks beautiful.
Customer –
This hair is thick, minimal shedding. I did not like the smell upon receiving so i washed it. I will definitely order from this vendor again. Came fast too.
Customer –
Delivery is fast within 3 days. Just in time for my party. Its packaging is very good. No entanglement or detachment. Lace is transparent and suitable for my skin.
Customer –
For someone who has barely tried wigs,Communicated with customer service and changed the length. this wig was a piece of cake to deal with. I got tons of compliments. The wig does not tangle.
r***n –
Not to bad but i ordered 180 but it feels like 150 density. A bit disappointing.
Customer –
I love the hair quality, the hair is really awesome!! Its very beautiful and soft. I havent had any shedding since i had this beautiful hair installed. The hair looks so natural on my head and i just love.
f***r –
The hair is soft, no smell.it is 30 inches wig. When i tell you that it came through. I just installed it was simple the lace is thin. You will not regret the buy.
Customer –
The lace was easy to bleach, so soft. Easy to style, little to no shedding. It came pre plucked. I love it
Customer –
The lace was very invisible!i love the quality of the hair, the body was also good and there was a tiny bit of shedding but when i dye it it was also still good
h***r –
I actually really like how this hair looks on me. It is human hair and extremely soft. The hair line is absolutely natural.minimal shedding and no tangles if you manage to do the regular routine maintenance. Highly recommend it!
Customer –
This hair was so soft and pretty and beautiful full and i just love it.it is real human hair 10/10.there is no shedding so far,no smell.greally good quality hair.
Customer –
Got this for my birthday. I really love this wig, had a very good lace that melts real good, knots were easy to bleach. I very much recommend this wig, good quality for sure. Hair is very thick and soft no shedding at all!
Customer –
Nice wig! This wig came really fast! When taken out of the packaging, the wig is good, very soft. So far, the wig has not fallen off, and it has been easy to install and style without any problems. The lace is thin and looks natural when it melts. It is 28 inches wig. Highly recommend this wig!!! !
Customer –
I like this wig, it s very affordable and comes quickly! Hair won t fall off and is very soft. The best wig i have ever ordered
Customer –
I definitely recommend this hair! This is my first purchase from HT Mall and it is really nice. It is soft and i did not find any tangles, shedding, or smell. It looks natural too
Customer –
My daughter ordered this for her social! It came fast and the hair was great.this is beautiful what lace ladies and very affordable.i buy 28 inches wig.
Customer –
I was very satisfied with my order. Love this wig! Fast shipping. And it s so soft! & good quality little to no shedding ! !