Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***s –
Great little hotspot haven’t been able to get my sim to work but i’m going to try again with a new one.
Customer –
Received, turns on, there is an access point, lets in to the settings page. There is no SIM card to check, I ordered a duplicate from the Kiev star, as I check it, I will add it. I didn’t notice it at once, but the port is microUSB, which is not good, well, what can you do)
Customer –
It works quite well for the price I paid for and it’s easy to configure, I recommend it.
k***k –
Works well, the speed of distribution is 20-30 Mbps even when it reaches the router 100 Mbps. Its settings are minimal, but it is possible to change the device’s imei. It heats up slightly, so do not store it in enclosed spaces. The device startup attempts were unsuccessful, had to repeat and wait longer than usual. The device also handles internet access via USB if connected to a laptop. PS: during operation, when the charge drops, the battery indicator turns red, which is good information. But if the device is discharged and starts, it always glows green, and the startup process stops faster than usual.
k***k –
Fast delivery, not checked yet
m***d –
Thank you very much for good shipping and good merchandise.
a***i –
great product
J***t –
It works in Poland! works! It works! !! Tested on a starter SIMM from NJU.
E***r –
Very good, what I wanted arrived ahead of time.
b***r –
Showcase, I’m going to try it
L***a –
Llegó bien
Customer –
Consistent with the description. For trips I recommend
I***h –
Received the product, everything works, satisfied so far.
a***r –
Good
J***r –
Pretty decent hotspot device works with my metro pcs service….can’t complain, was a day or two late but…..atleast it was delivered lol
Customer –
Tested this day, works well for the moment, see in time
A***i –
Excellent under trial
a***r –
It does not work stably, the battery is weak, it lasts for 2-4 hours.
C***e –
I haven’t set it up as yet. I’ll update this review as soon as i get a new data card.
A***r –
very god signal. im do Happy to have this router for this price.
Customer –
Everything perfectly in order and in working order. I recommend it
J***l –
Has arrived in perfect condition and earlier than I imagined everything very well.
F***o –
Good device and satisfied everything
ن***ى –
not tried yet
s***s –
Item received very fast and works fine. Thanks
f***o –
No lost money works
A***a –
excellent mobile wifi beautiful compact shipped and received quickly
Customer –
In Mexico, it is not compatible with any company. I tried several and they are not compatible. The router is good, good quality, but it does not provide service, at least in Mexico, due to the band, etc…
G***h –
The modem got here in time even though i wished it was a bit earlier. It works really well with good signal and about 6hrs onnet battery life