Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
It works well. I wish I could use it for a long time
A***n –
The quality is good, the connection is good
Customer –
Sper sa fie bun și functional
T***l –
a week and the lock broke
n***d –
Less massage is more blood flow.
G***O –
Good product, level 1 already tight and compressed, can work on specific parts or all legs, good quality, good size, about delivery in Brazil arrived fast and well packaged.
c***c –
Super super recommended. Single zipper defect, not very faux
J***s –
Excellent I would return to buy it and the excellent material
A***a –
very pleasant massage
Customer –
The massager fulfills its function. Good pressure, arms measured.
k***k –
The pressure is very strong, even at the lowest level. I’m not sure if it’s a product defect, but it seems like it just inflates and doesn’t just disinflate. It’s a pity that it doesn’t have less pressure since I can’t use it… otherwise it looks good quality.
D***P –
Entire order was processed and shipped very quickly and the massager works great! It’s really helps soothe the pain i have from being in my feet all day.
Customer –
Everything best
B***D –
wonderful device great helps
s***k –
excellent. recommend.
J***g –
A decent copy but is a lot shorter than normatec. Keep in mind these are made for chinese legs and they strangle your legs like crazy if you have normal western legs (and i’m only 175cm tall and 65kg) box came damaged.
L***D –
Best products I highly recommend the seller I spend a second order with him best products
Customer –
I really like it, it’s relieving me a lot.
Customer –
It works perfectly. Massages and drains. Fast delivery, I loved my purchase. There are 3 pressure modes, you can control it more adjustably and comfortably. Facial to use. I liked the result, it reduced the swelling of the legs. HTMall is a perfect 10 in commitment to delivery. Excellent seller as well.
Customer –
Work as described
r***s –
The programs are not very clear, in the end I ended up with one that was going from foot to foot. The pressure on the screw/bulbs is not very high, feet and thickness are very good. For what I need, fulfill your mission.
Customer –
I really loved it and it does its job perfectly, the only thing is that it makes a lot of noise… 😬 😬 .
V***i –
The compression boot is very good, it’s just a bit noisy but it’s very efficient.
L***O –
A little noisy but perfect!! !
A***R –
The first ones arrived defective. We made a refund that was correct and the second time was great. Highly recommended…they are a bit short compared to the first brand since these do not reach the groin…but they work just as well. I have tried both… quality price 100% recommended.
a***r –
Very good
W***n –
Received in a timely manner. It looks good, but I haven’t tried it yet. So far, I’m happy.
B***d –
Not enough pressure and only covers part over shin. Not enough mode and current modes are no good
Customer –
Refund due to initial defect and repurchase. The pressure is too strong. Is the pressure adjustment not working?
J***s –
She opened a lot, like, a lot. Only the controller is not very good.
Customer –
The device is excellent, works great and is worth trying It works as a foot, leg and above-knee massage
C***A –
Totally surprised with the purchase. I had my doubts but it’s wonderful. Just like in a beauty center but on your sofa. Press hard and you can choose zone massage or whole leg massage and three intensity levels. I wish I had bought it a long time ago. Highly recommended if you suffer from swollen legs and fluid retention. Relieves the heaviness and makes your legs feel light. Very good quality.
C***i –
Mode 3 is so strong i almost cried
M***o –
it arrived quickly it works very well yes I recommend it
j***r –
Exelent!good value of money!
m***m –
everything OK
Y***M –
Everything is great! !
M***a –
The product is wonderful, my feet are hurting and that’s why the massager is the best thing I’ve bought. I recommend that the product is very resistant.
d***r –
Best offer for this money
S***a –
received the device today. 5-star packaging. everything is carefully packed. already protested best works in normal mode. for the beginning, I put a press 1. length – a little higher than the knee. the trace does not delight. the session should last no more than 15 minutes, and in general it should last no more than 1 hour per day. the heat button is missing. I can share the peculiarities (pictured) for those who take it not just as a massager, but who have a lymphastase. for normal massage – works great. my healthy leg was bald. and then the leg with lymphastase after the session is disagreed. where the air cushions were cast – bricks, where the sewing zones were cast – caught a lymphatic (burbs). that is, the lymp was not thrown up, but blocked between air bags. that is, for those with lymphastase, I cannot advise and for working with muscles and lympets in healthy legs – I can advise the effect is pleasant. thank the seller for the promptness. he did not answer the question, but sent the order promptly.
A***o –
The quality and price are very good, as the seller says, it arrived within the promised time. The only downside is that the instructions are not very clear on how it works, but overall the quality is good, it works well and fulfills its function. I recommend
Customer –
Excellent, do your job well
N***u –
So far so good, the only thing i worry about is the fact that the remote rises its temperature…
p***o –
Very good the boot, I have 1,69, I got size L, it reached half of my thigh, and it has a lot of pressure, it seems like it’s going to explode hahaha!
Customer –
Works as expected
N***u –
Very fast delivery. Top device. I just regret that the Socks are no longer. For taller people I would not recommend this
M***S –
works very well
Customer –
I ordered this leg massager for my tired legs and for circulation. It works great and very easy to use. I use it every night! I love it!
A***v –
works great!
Customer –
very excellent
V***s –
Arrived very quickly, great quality and it really works very well. Very good material. I indicate for sure!
Customer –
Needs a better controller module.
t***r –
Everything is as described, the quality is ok, delivery is very fast. But I’m afraid I won’t be able to use the device. On my thick отеak legs, these inflatable shoes simply do not fasten. The joke came out.
E***z –
I loved them! very good quality and good fit. They feel very rich when you wear them at the end of the day. I recommend them and would buy them again
r***r –
ALL O.K.
Customer –
Arrived on time, in good condition, with adapter plug, haven’t tried it yet, suitable packaging, satisfied.
H***a –
5/5
L***a –
The boots arrived in good condition and the condition is perfect, they are comfortable and easy to use. They are very high and the massage they provide is like a professional one. I am delighted and my legs appreciate it.
C***a –
It is not clear about the plug type and the box came all broken
a***r –
Thank you very much to the seller!! ! Delivery is very fast, very good packaging, branded box, very good quality product, I recommend it to everyone. The seller is very decent and honest!! !
R***a –
Product excellent
Customer –
I received it, but the surface of the control area was defective, so I returned it. The noise is very loud and the air pressure is strong. Noise and storage might be inconvenient. It might be good for those who want strong pressure.
Customer –
Works good but the pump is very loud
O***a –
I want to leave feedback on this product. It’s just a great product, just like this effect. I have been doing the procedure for a week every day at the 1st speed, because Quite strong pressure at the 2nd and 3rd speed. I am very satisfied, the Boots arrived very quickly, in about 10 days. very comfortable to operate. The only small minus is a rather loud machine, but I hide it in the pillows and enjoy the process. Recommend to all doubters👍.
Customer –
I would have liked to test the product, unfortunately the plug for the power did not fit!
j***j –
Good quality Material at first sight, slope to test.
Customer –
Frankly it’s too cool but it doesn’t heat up unlike the description
K***r –
My legs get cool when I massage.
C***d –
I arrived in good condition, 🤗 Now let me try to see what your system is like.
E***z –
It is not tested yet. It looks good.
Customer –
Nice item,fits and works well,good quality and very well packaged,fast delivery .
G***o –
It works perfectly
A***r –
Chic machine!!! Since childhood I have full legs relative to the body, the massager is doing a great job!!!
F***a –
Didn’t work properly.
J***s –
Very recommended, it works correctly.