Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
I used it and it’s very good . Love this mask
К***а –
I liked it, I slept with a mask for one night, okay.
D***k –
Like on the commercials!
I***k –
Good application and moisturizing.
l***e –
spectacular! After using just one mask, the skin appears shiny and all the wrinkles are plumped and smooth. fantastic. I am very impressed. I will definitely buy more.
S***K –
I didn’t notice any difference now
L***n –
Love these masks. Bought 1 to test, buying loads more now.
C***j –
Very good, it arrived quickly.
S***r –
12 pieces arrived as described. My wife hasn’t tried it yet.
J***S –
The shipment was good, it was very well packaged, and I didn’t have any allergies, although it took a while, but it was worth it.
E***s –
Fast delivery, I have no opinion on the effectiveness remit.
Customer –
It was great lives it i slept in it ( i slept in it useing a sheet mask holder ) and it turned clear! I loved this product
Customer –
Beautiful soft skin what more color you ask for excellent 👍 👌
M***o –
I felt good
l***l –
Cool masks. Delivery is very fast.
O***a –
Not ordering for the first time. Very good quality and fast delivery.
I***n –
I am very pleased with the purchase 🍒 🍒 🍒 . A very good seller. 🍓 🍓 🍓 Fast delivery. I liked the masks. I will order more. I recommend the product and the seller 🍒 🍒 🍒
Ч***а –
I tried the mask. It is indicated that you should apply it and stay in it for 3-4 hours. It dried out an hour later and I took it off). Normal mask
J***a –
Shipping took a while. Packaged simply, but quite safely. I haven’t tried it yet, i hope it will be like other masks of this type.
I***v –
Not the first time I bought it, I liked the texture and the feeling of moisture after application. Quite convenient to use
m***m –
Not the best
l***e –
Great! I love it! A lot of collagen inside that can also be spread on the neck and hands. fantastic
I***v –
This is not the first time I buy it, I like the effect and result after use. It arrived quickly, well packed.
Customer –
Leather clearly nourished after use, smooth. I will buy more 🙂 I recommend it to everyone who hesitates
m***a –
I don’t use it yet
r***r –
Great product
Customer –
Well received very quickly.
g***g –
Everything is just super. The mask is excellent. Very like it. This is not the first time I have ordered. Fast delivery. thank you 🌹
Customer –
The product arrived very quickly, well packaged. Raquets with cool touch masks. Haven’t used it yet. I didn’t communicate with the seller
B***a –
Good, love it, very comforting for my acne dry skin, no irritation ocured, i used it for 1 hour
Customer –
Cool
Customer –
Okk well received.
Customer –
This is not the first time you have ordered these masks. They are fabulous
Customer –
Perfect!
Customer –
I haven’t used it yet
b***r –
I love this mask
c***o –
I haven’t used them yet, so I don’t know how they work or what effects they have. The shipping was all good and very fast.
А***а –
I like it 👍
T***a –
The product is good, but in France upon receipt I had to pay a fee.
Customer –
The product arrived on time and was not damaged. I am already ordering a second one. Good for this price. Tried everything as described
m***a –
Perfect
r***d –
Great collagen mask. Easy to apply. Recommended.
T***a –
The product is good, but upon receiving it in France, I had to pay an additional duty.
e***i –
Exceptional product. I paid for it little with a very high return. I recommend this seller.
Z***n –
Nice mask in the morning, a wonderful hydrated skin
L***e –
Obligated to pay €10 upon receipt of the package! 😡
j***o –
the package arrived early, to be tested
S***e –
Exellent
C***o –
I have to try
B***K –
Perfect
K***i –
Super mask. Hydrate is very good 👌 I will buy again
H***a –
The order arrived a day earlier.
S***o –
I am trying to try it
R***i –
In the package, the mask was damaged, detached from the film, and the collagen (liquid) in the package… however, it did its job, very good… thank you…
w***J –
Instruction says let it sitting on your face for at least 3-4 hours?! Please don’t! It felt good while you put it on, but it dries up in about one hour. Your skin looks so dry after the patch becomes transparent. I will try to shorten the time on next usage and see what happens>
w***J –
Instruction says let it sitting on your face for at least 3-4 hours?! Please don’t! It felt good while you put it on, but it dries up in about one hour. Your skin looks so dry after the patch becomes transparent. I will try to shorten the time on next usage and see what happens>
p***s –
Great masks. I have no idea if they think something
Ц***а –
We’ll try it today) it arrived very quickly
Customer –
Magnificent. I recommend it. Results from the first use
M***r –
I tried already and i felt my skin very soft and shiny. Is a good product. The box cooming in good condition. Probably i will buy more after.
d***d –
Good, delivery to Lviv region by Ukrposhta 12 days!
I***r –
Excellent product
О***а –
Came before Shvidko. Itself at once viprobal. Me to be like it.
E***k –
two masks are included, well packed, corresponding to the product description. arrived quickly, not used yet
N***z –
Not tried yet
A***S –
Anti-wrinkle. Skin beauty: improvements
Customer –
gut
Customer –
Very good product, I recommend that it matches the description. Fast delivery in a week. I have already recommended it several times and I have also tried it several times.
o***z –
Thank you, very good product and service.
Customer –
Thank you, very good product and service.
N***a –
Excellent product
T***a –
Delivered in 10 days. This is super fast! I already bought such masks, but from another seller. Very pleased. I use them all night. Thank you 🙏
Customer –
Arrived earlier, thank you) looks as indicated in the picture
Customer –
But you only wanted little hearts, little hearts. You only thought about the little hearts, little hearts. Stramaledetti your heart, your heart. They take away my pleasure of making mistakes Then you kill me, then you kill me. Those eyes are two guns, two guns. They shoot at the hearts, hearts. Even under the news “shake the world”.