Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
e***r –
Very good, I just thought it discharges quickly. But it’s very worth it for the price.
t***r –
No tracking code was sent, I couldn’t pay the fee. The value of the product has been refunded.
6***r –
Flys really well! Packaged was a few days late, but that’s on the post office, item was packaged really well and is a quality product the second picture is me flying one handed so I could take a picture with the other. It’s also a lot quieter than my other mini drones. Would definitely recommend the item and the seller.
a***r –
Ideal product for my child. 👍🏻
M***m –
Very beautiful but also fragile
6***r –
Flies better than some of the expensive drones I own. These are almost silent to run, good flight time, and flies amazingly well, shipped fast and packaged well, would definitely recommend them and the seller
W***a –
This item exceeded my expectations! The quality is fantastic, and it arrived much quicker than anticipated. The seller was communicative and helpful. Perfect for my needs, and i’m thrilled with the value. A solid purchase, would definitely recommend this shop.
C***n –
A cool little drone flys about 5 min per charge.
k***A –
Easy to fly, very gentle drone to practice.
f***e –
It’s as I ordered, fast delivery, the cleaner looks cool, after the first flight the drone is driving very nicely, my son (4 years old) is doing great with it.
Y***n –
My son does not produce a game, I recommend buying with 3 batteries
J***n –
Race
G***i –
Wonderful. Perfect gift for a child from 6 years old.
m***A –
My son enjoys to play
G***s –
Useful for indoor entertainment, tends to drift to the side, battery lasts at full power for a few minutes, then you go sluggish, interesting to have spare motors, with easy repair of parts.
a***r –
This drone is a less expensive version of the holystone hs210. It does everything the hs210 can do and it even has the same batteries. You can get this drone with 2 extra batteries. Extra propellers … and a single charger. Two aa batteries needed for the remote. It has the trim … headless mode … which i never use … flip and so on. It is pretty stable in the air. No trim adjustment needed. Flight time is about 8 min. It take 80 min to charge. This is a great drone for kid or adult.
D***U –
It’s a toy for children. Fast Delivery
O***v –
👍
Customer –
It is a nice quadcopter, definitely worth the price. I got it for just wish. There was more information about binding it to a hobby grad transmitter because the information that i did fund was very confusing. I just wish it was more simple. But that has nothing to do with the company that i bought it from. I really like the fact that it’s so easy to mod. And upgrade things on it such as motors, i added afp v camera.
K***r –
It works well. I’m sorry I had a short flight.
a***z –
Very happy, the product works very well. Fast delivery and very reliable seller.
J***i –
Nice toy, very good for beginners. Fast delivery. Recommended.
Customer –
Great little toy. Fast and stable in air. It also has an awesome flip tick it can perform in the air.
A***r –
The drone came, there was a remote control, the drone itself, there was no adapter for charging, but with the seller everything was decided, the product was not bad, I bought the charger. And flies not bad but not enough
Customer –
nice toy
k***i –
Thanks for the item
D***E –
Perfect
v***r –
16 days and a square in Finland!!!! pleasantly impresses the speed of delivery) from defects, not long enough, very quickly the engine will crash. but for such money!!! !
D***n –
So I heard the rumor mill talking about red PCB boards instead of the green ones. Making in a different protocol or whatever. Regardless, minecame with the green board. buy this quad. no. buy two.
A***r –
it works great but the home button doesnt work. And headless button also doesnt work. futher on works everthing great
Customer –
Really small but it’s exactly what you need to play inside the house, very suitable for children and adults who like drones but can’t fly outside because of weather or for basic learning
Customer –
Great toy. Everything as expected
L***n –
Very powerful and fun. Good quality.
Customer –
Very good drone! Clown in the air! It has good navigation and is easy to use. I was able to fly up to 8 minutes with each battery! I highly recommend it to those who are not used to, and it’s good to train! I really recommend it because it’s very small and very resistant!! I really liked it! !
Customer –
Really fun