Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Good
l***b –
Great value for the price. Works fantastic. Not very strong, but very pleasant.
Customer –
I love you
Customer –
It’s still in use, but if it works well, that’s it.
Customer –
Good!
Customer –
Good value for money
Customer –
Fast delivery, received a good product. Thank you.
Customer –
It’s good except the sound is a bit loud.
Customer –
It’s cool.
Customer –
Fast delivery
Customer –
Very good. Easy to use.
Customer –
The condition is clean and good~ You can use it for both car and home~
Customer –
Oh my~ It’s too much Cute~~~~Hi
Customer –
Good value for money, good, not bad, but the buttons are a bit small.
Customer –
It’s good
Customer –
I am satisfied with everything, including product delivery and packaging. I will use it frequently in the future.
Customer –
Best value for money
Customer –
Good value for money.
Customer –
It’s quite useful for the price range.
Customer –
It’s so cool, I like it.
a***r –
It is just as it looks in the image. It works very well and has several different movements.
c***h –
The performance is excellent for the price. It doesn’t work because the adapter is defective. So I tried to return it and replaced it with the adapter I had at home, and it worked fine.
Customer –
It seems like only the head part of the massager was removed. It’s also nice to use on the calves.
Customer –
Satisfaction
Customer –
I received the delivery well. Since it was a bundled delivery, the box arrived dented, but there was no issue with the product. Don’t have high expectations, just think of it as something you can use without using force, rather than pressing it with your hand. It seems to have some function, but there is nothing like that. It only controls the direction, reverse, speed, and turns the light on and off. Just leave it on and it will run forward and then automatically reverse.
g***n –
It is being used well and cost-effective for the price.
Customer –
It’s smaller than I thought, but it works well. The massage roller moves asymmetrically, but considering the price, it’s great.
T***율 –
I am satisfied.
Customer –
great
y***r –
Not yet used. I will review it again after using it. Thank you for the fast delivery.
Customer –
Thank you for the fast delivery
Customer –
Good product, purchased as a spare
Customer –
It’s comfortable and well-made.
Customer –
cheap and good
Customer –
I really like it
Customer –
Highly recommended for its cost-effectiveness. It’s convenient and effective. I highly recommend it. I used it once a day for 4 days because my back of the head was really hurting, but now I don’t have any head pain.
Customer –
Purchase unconditionally