Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***t –
Received today but not yet tested But the material seems compliant to me.
V***D –
I think it’s a good item, at least to have a level of security at home… if you don’t have a budget for something more expensive, this can be the solution. It has an APP that allows you to control various details and assign a name to each room where you have motion or window sensors.
C***j –
Recibido, today no one has installed it
m***r –
Very good product, easy to install. Relatively not expensive price
a***p –
not yet opened
A***n –
All sat following as described, the central host workable, another devices seems well, not checked already. Thanks to sellers. But the customers know all purchased information, sorry…
B***r –
Perfect!
Customer –
Excellent team reception, so far no problem
M***o –
Everything is fine except the smoke detector, I need a hub to install it.
J***o –
very good product.
R***a –
Works well in Chile using WOM.
S***T –
Good quality and according to the description!
Customer –
The article is retrased. No need to install it
t***r –
Good delivery time. battery of a detector out of service while new.
Customer –
Fast reception and compliance with the code, to be used
R***s –
Hello… I received it very quickly.. now waiting to put it into operation and we’ll see how it works.. for now, everything is fine.
F***o –
Everything seems correct, it needs to be installed, and I will comment, although it seems simple with Spanish instructions.
מ***י –
Stunning and fast service
Customer –
…. . …. ………….. . …………………………
D***e –
Muy satisfecho era lo que esperaba.
p***o –
Fast shipping looks good quality
j***S –
Excellent, easy to assemble censors, beautiful
W***i –
Deserve a 10 ⭐️ . Am so happy with the purchase
C***g –
very good
Customer –
Arrived on time. Local deliver provider is best. 🇱 🇰
a***o –
Package received quickly and in good condition. Good quality product, fast and easy to install. The manual is clear and well-written. Note: The keyboard can be locked with a password, preventing any system deactivation without going through the control box.
B***E –
Perfect
Customer –
System problem at 0h 06 minutes every night. Whether the alarm is disarmed or partially armed (home), the system arms itself automatically. So the first person who gets up to go to the bathroom is detected by the motion detectors and the alarm goes off. I will make a complaint. Also, the video explaining the operation does not allow using the potential of the device. See Fred’s more complete video. The configuration of the door sensors and detectors is not very logical. For example: to prevent the presence detectors from triggering when the host is on partial alarm (home), they need to be calibrated to full alarm mode. The opposite is true for door detectors. Hello, the confusion since there is no explanation on this point. After mastering the accessories, it’s very easy. I am waiting for the response from customer service and will keep you informed.
C***E –
It arrived quite quickly, it’s very sensitive to program, install, very useful, the speaker is quite complete, even though it’s small, it sounds quite strong. The seller told me how to add more controls and tags, as well as any other element such as PIRs or door/window sensors.