Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***s –
Great lil scales
B***r –
Neat little thing
W***y –
Works great a little small though
s***i –
Very accurate scale, ideal for small objects
Customer –
good. small but the glass will become small. no batteries. as in the description everything matches.
M***y –
Works
S***t –
Like them ok
c***r –
great timing good product
Customer –
I like the product.
E***r –
Order came on time and all three items were as described and in working order. I’ll be using this service again. This was my first purchase with ali three cheap items to see how it went. I am fully satisfied where i’ll order some more expensive things. Thank you aliexpress.
P***n –
small compact perfect
O***e –
really great, the little thing – thank you
Y***d –
Very small though
M***r –
Works good! No complaints. Exactly what i expected!
k***r –
Works good for weighing my arrows.
b***r –
worked great, accurate as can be.
J***o –
It arrived in order, everything was fine, it’s what was expected. Totally functional, it meets what is described in the product description.
S***b –
Small, about the size of a credit card, but impressive! Easy to use – very efficient…
V***v –
Excellent seller and reliable store. Fast shipping and delivery time. Accurate description. High quality product. Very satisfied and happy. Thank you so much for your service!
Customer –
Good scale. Does not come with batteries
D***d –
Thank you!! !
j***r –
God
3***r –
makes my meal prep super easy to prepare.
Customer –
Nice!
S***n –
Great item fast shipping
Customer –
It works perfectly, i like it
V***a –
It doesn’t work. There is no option to return it.
M***y –
Nice scale wish it would have came with batteries but for the price u can’t beat it
E***G –
Highly recommended
Customer –
I was not expecting it to be small
g***g –
Excellent
F***h –
Is smaller than I expected but still works nicely and I have no real complaints. Does what it says, measures and all that.
D***a –
I love
A***e –
Good scale accurate and cheap, thanks
M***i –
Just what i needed
Customer –
It’s really small, and it detects the right weight
Customer –
Convenient and worth the money
L***a –
Bueno
T***a –
Ok – works
C***a –
Good seller, good product
Customer –
Small compact and works like a charm.
9***r –
For the price it’s actually not bad. Fits in the palm of your hands and it’s pretty accurate. Definitely no complaints. It’s worth buying to be honest. I bought it for my pellets so it’s doing the job well. 🤙
8***r –
Very small, pocket size and perfect. Came safe
s***r –
Works as it should
Customer –
Photo just so you know how small it is. I guess I imagined it as a small kitchen scale. Not sure what I would need to weigh on this that is this small lol. But it’s definitely a “pocket” scale so accurate description.
Y***. –
Fast shipping and fulfillment thank you
Customer –
Ordered January 1st, received January 7th. 6 day delivery from China to USA East coast. Awesome service. Very accurate 1 kg mini scales to be used in teaching my young scouts “weights & measures” HTMall comes through again!
Customer –
It’s not working
J***o –
Exelent product
m***r –
I’m surprised at how wonderful this little scale is. I’d prefer if it took AA batteries instead of AAA batteries, but its still really nice. The screen on it is sooooo much nicer than it should be.
Customer –
Works good. Lightweight, love it
c***r –
It’s great small and works great. Very happy with it
J***z –
Great product. Very small and capable
D***z –
pretty neat little device
D***n –
Arrived as pictured and described no issues noted
f***r –
Decent scale does what is needed. Will definitely order more!
p***r –
They’re not the best but they do work
3***r –
Works great but no battery with it
A***t –
Decent quality for the money. It’s of on grams by .001 or .001 but still works great as long your not measuring that small.
A***d –
Too small
О***н –
everything works great
M***s –
Weighs accurately and has an illuminated LCD. Hammer, hammer, hammer! Buy!
E***d –
Works good for shipping small items
Customer –
Seem decent especially for the price
W***r –
Great item
T***n –
Thank you
Customer –
Good
E***o –
Small works well has a lid and needs small stylus stacks not included
S***n –
This seems to work just fine. It doesn’t come with a battery like it seems to imply, but it’s OK. It’s a pocket scale. It’s not incredibly accurate, but it’s just as good as a food scale. I’d say it’s worth the price.
4***r –
It’s a very little scale
P***u –
It is very small but works, not for food gng but for jewelry and chemicals because it is too small
M***a –
Item came with no battery
m***r –
Works great. I’m pretty shocked actually
Customer –
Battery’s not included and to small
Customer –
Ok
Customer –
Excellent value. Seems to be quite accurate
s***r –
It works
V***l –
This product really came really fast , which is a really happy about. I’m gonna use it all the time like today like tomorrow like forever from now on. I suggest that you buy from this company or discussion a smart.Because they ship your shit out. Is a plus plus plus plus plus plus
M***n –
Its size is very small but accurate
E***a –
Excellent product of good quality. I already tested it and am satisfied with the purchase.
Customer –
Hold to power on hold to power off press same button to tare (zero out) when using a tray or bowl for measuring your cupcake ingredients. 2 aaa were not included just as promised but works great
G***e –
Very good scale for the pricing just make sure you spread contents out evenly if you’re using the lid before tearing
S***r –
works perfect. exactly what I needed!
7***r –
Good service thank you
J***n –
Very well packaged and nice little gadget i love it
T***n –
Not super accurate, but i works and it was very cheap.