Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***n –
It’s super nice! I got it as a gift and would definitely order again!
s***s –
Milling machine super, it has a large turnover works very well it does not turn off before I had a similar model only with lower turnover and it also worked well but the handle broke I bought the same company because I think it’s okay
D***i –
Good product at a paltry price
Customer –
I loved it
Customer –
Works so good
K***s –
Very nice, but low power despite saying 45,000 RPM. I have to use it at maximum speed and even then it’s not enough, compared to my previous lathe that used it at 10,000 RPM and it was enough. The only thing I highlight is its low noise level. I think I’ll look for another option.
Customer –
Really good quality. Is a game changer ! Worth the investiment. I’m very satisfied
Customer –
So good it’s perfect
C***s –
My 2nd birthday is already beautiful and I love it.
M***n –
I love it it is a great project
K***t –
Received my purchase 3 days early and i couldn’t be more pleased. I use my file every day and it is just as it was advertised. It’s quiet yet powerful, attractive and well-made (it’s taken a couple falls and came through undamaged) and most importantly, it is as user-friendly as an e-file could be and still be sold at this price. I would recommend this product to anyone who spends a great deal of time filing finger or toe nails. This is one purchase i’ve made that has already paid for itself in both my time and money spent.
L***d –
This nail drill is amazing, battery lasts so long
D***s –
It will tak time to learn how to use it. Item ver substantial and looks safe and practical. Very professional and imporessive presentation and guidance.
E***r –
IM SO SURPRISED IT IS SOOOOOOO GOOD
Customer –
great.
A***z –
Genial me encantó
D***c –
Item according to the description fast delivery I recommend this seller
L***a –
Used once this far. Has good power. Rpm 0-45 and works well. Rechargeable and portable which is great. No communication with seller; came ahead of estimated delivery
s***k –
super good and exactly like pic!!! wish it came with more drill bits tho 🙁
g***U –
Second order! ! Everything is perfect
Customer –
It works great. Highly recommended product. Thank you!
r***o –
It was not the color I ordered. But it is a good machine. The power of 45 RPM does not correspond, it is 30 RPM. Let’s see if it works for nails and feet.
p***t –
Super market well easy to use light well equipped Fast delivery I recommend the buyer very serious
Customer –
wonderful hhhhhhhhhhhhhhhhhhhhhhhhhhhjjjjjjjjjjjjjjjjjjhhhhhhhhhhhhhhhhbbbbbbbbhhhhhhhhhhhhhhhhhhbhh
j***r –
Nandndkemdnjeknskskzmksjhbrjrkekejeksnjeosnneoejenebbrktnrnrodinenenejeosjnekodkeneodkenrldkneldnnrldisuzoendls
o***a –
Excellent, I ordered two.
Customer –
Works greatttt!!!
Customer –
Works well. The strength is good. Value for money
y***a –
Very professional machine with useful equipment. Charges fast and the speed is fast. Also very good quality!
Customer –
I love this the 2 gives that I ask and I am very satisfied
L***r –
I arrived quickly, it complies with its description. I like it.
Customer –
I bought it cheap and am using it well.
Customer –
It is the perfect size, feels light and does not make any noise. Perfect
С***а –
Just like it, regulate the reverse, shvidkisty, zuchna and light, yakysny material
A***o –
Excellent shopping experience, no need to contact the seller, good logistics work, I recommend the seller. You have to wait a time of use to give a criterion on the quality of the product.
Y***n –
The application is very good for your orders 👌
f***r –
It is good so far
l***r –
Works & came with all pieces. Affordable and nicely priced
Customer –
Very small and handy. not heavy at all ! i love how unique it looks and it works very well ! must buy !
U***s –
So far so good !
l***r –
Works & came with all pieces. Affordable and nicely priced
l***r –
Works & came with all pieces. Affordable and nicely priced
l***r –
Works & came with all pieces. Affordable and nicely priced
u***r –
Good product. Faster delivery.
l***r –
came in no time exactly what i needed
S***r –
Not very powerful
S***s –
Super
Customer –
It’s a clean white color. The bits aren’t the best quality, but since I’m not an expert, it seems fine for home use. Delivery was successful without any issues or damage. I’m ordering because the reviews are good ^^
d***r –
Exactly great, just like in the photo
a***r –
Arrived on time, recommended