Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hometouchmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
I ordered this car tracker with a fair share of skepticism, having been disappointed in the past with similar products for my car rental business. However, this device has proven to be a pleasant surprise, exceeding my expectations on multiple fronts.
T***d –
“the app is really straightforward and easy to use. “
a***r –
It arrived super fast, just like the image, I’m going to try it to see how it works.
G***i –
Someone tried to break into my hyundai the other day so i ordered this asap overnight and activated it today. Have never had any device like this before.
Customer –
The gps locator has a compact and rugged design that fits easily in my pocket. It has a durable casing that feels very durable, making it great or outdoors.setting up the device was a breeze. The user manual was clear and concise, and i had it up and running in no time. The accompanying app is intuitive and user-friendly, allowing me to track my location in real-time without any hassle.
Customer –
These airtags were an excellent purchase.
J***l –
ok just one
Customer –
The instructions were pretty straight forward & the initial set up was quick!
Customer –
The instructions were pretty straight forward & the initial set up was quick!
C***i –
I recently purchased the gps tracker to keep tabs on my scooter, and i could not be happier with my decision. This little device is exactly what i needed! Its compact size makes it incredibly easy to conceal, allowing me to securely attach it to my scooter without drawing any unwanted attention. I appreciate how discreet it is and love that it was small enough to hide in a compartment in my bike to prevent it from being removed.
R***n –
It’s not the same as the photo, I’ve been trying all afternoon to put it in the app and I can’t get it to work.
a***o –
It’s not good for what I need once the Bluetooth range is out of reach, it’s useless to me.
Q***o –
“i ordered this smart bluetooth trackers, and so far, i am impressed with what i received. “
A***o –
Great for the price and it work well.
V***i –
I recently purchased the gps locator, and i could not be more satisfied with my decision. As someone who frequently travels and often finds themselves in unfamiliar areas, having a reliable gps tracker has proven invaluable.
Customer –
On balance, to make this product more useful and affordable for luggage tracking.
Customer –
the goods arrived on time. everything works as stated in the instructions
Customer –
It gave me peace of mind knowing that it would stay firmly in place.
J***o –
Everything perfect and very fast.
Customer –
So whether you are keeping tabs on your teen, your business vehicle, or just doing a little private investigation on the low, this tracker right here is worth every penny.
W***s –
“clear loud sound,takes you straight to location by sound or gps tracking ,very accurate great working product. “
Customer –
An excellent product, very easy to use and works very well with my phone. I recommend it. Very good product.
Customer –
The battery life is solid too. I have had it running for over a week without charging, and it still holds strong.
Customer –
If you are using for keys you wo not need an additional key ring, it pretty much has one built into it. And its not bad looking either. You can get various protective covers for them as well.
Customer –
Things sometimes go missing when you are playing on the field, and your backpack is left on the benches. This tracker gives me peace of mind.
J***. –
It looks different than in the photo. But it works on Android after installing the application. Thank you
Customer –
I have used similar chips before. And thanks to this i,always know where my things are: wallet, bag, car. It isconvenient and safe! Thank you for the fast delivery.
C***l –
“works well, functional, batteries seem to last a while, durablility is ok, but i wish the battery compartment stayed closed when used for a dog, very accurate location, a good value. “
Customer –
Great tags and work as promised! Very easy to set up.
G***i –
I was looking for an affordable and reliable way to keep track of my keys! By far i can tell you that these are just the best and most simple to connect!
Customer –
These worked for what i needed. This brand was reasonable and i used them in suitcases on international flights.
J***e –
Everything is perfect
Customer –
Someone tried to break into my hyundai the other day so i ordered this asap overnight and activated it today. Have never had any device like this before.
G***i –
I use one on my dog is collar, one in my suitcase, and keep the others for my keys and backpack. The cases are cute and functional, and i appreciate the variety! They are water-resistant
D***i –
These gps are great value! Less than half the price of other gps. These small trackers fit into suitcases, strollers and are very durable. The set up was easier than expected and they worked perfectly. We were able to track our suitcases all through the airport, the trackability is excellent.
G***i –
The real-time tracking is super accurate, and the precision finding feature is incredibly helpful .
Customer –
So far it is working great when i tested driving to the grocery store.
Customer –
Very useful for your luggage if travelling-learn if the airline is telling you the truth about where you luggage is !
Customer –
Easy set up, clarity and accuracy are amazing, give details of vehicle speed as well! Very satisfied with this product and have just ordered another one!
C***e –
She coming pretty handy. I’m going to put it on one of my dogs that likes to roam around the yard.and what you can make a statement disappear sometimes
Customer –
The size is comparable to the air tag but priced much less than the brand air tags so i am feeling like a got a great deal and hopefully wo not lose anything valuable with these attached.
P***t –
product matches the description.
Customer –
It is pretty versatile, so you should be able to find a use, whether tracking a car or a valuable item.
Customer –
It was quite simple to setup and functions just as described when purchased.
J***. –
GPS are in turquoise color. ☺️
Customer –
The tracking is fast and accurate, and the tag feels lightweight but durable.
Customer –
It was very simple to activate and set up the app. No hassle whatsoever other than finding a good hiding spot for it in my car.
Customer –
It was very easy to connect to the my app, and it works perfectly with my phone.
Customer –
All worked as they should very reasonably priced and now i do not have to search all over the place for my keys
Customer –
Fast delivery and i am super happy to be able to always find my keys, wallet etc.
Customer –
I am really happy with it and will definitely consider getting more for my keys and luggage in the future. Highly recommended!
m***m –
All good
A***a –
Nice product but has a limited range of about 10 ft or less, cannot go further than that but good for small distances
M***h –
good product. and delivered quickly. top store.
Customer –
Highly recommended for anyone looking to keep track of their essentials with style and confidence!
a***r –
Good quality GPS locator. Delivered quickly
G***n –
The tracker is worth more than its very low price, so i was pleasantly surprised. It is easy to set up if you follow your own intuition in addition to the product manual instructions.
B***z –
As described and shown in the images although it is not Xiaomi. Great for finding the last position of an object when you forget it.
N***a –
Everything is fine, you just have to be nearby for it to work.
P***i –
Super super super super super super super super super super super super super super super super super super super
L***f –
Excellent product, I highly recommend it, I love it.
B***e –
“colorful and useful! I purchased these for a cruise i plan to go on. I wanted to be able to track my luggage and keep track of things such as my keys, wallet, and bags. “
W***t –
“i got 4 in a pack and they were super easy to link to my “”find my phone”” app on my phone. I had them out of the box and linked up to my items in just a couple of minutes. Very nice. “
A***n –
“work well take them with us when we travel in our suitcases “
Customer –
Works very well and meets the expectations. Eactly as described.
N***o –
“i would buy these again and if i ever need more i will do just that! “